Problem with MMS

[DanEv]

I am also having problems with MMS. I have a Samsung Galaxy S4, originally on another network but now on Vodafone using a pay as you go SIM. I have had the update package  for MMS sent to me via text but I still get the error "Service not activated on network my APN setting is Vodafone PAYG internet, I am able to access the internet.

[hrym]

If you can edit those settings, just have a look and make sure there's an entry for MMS - fairly well down, I think.   If there is, drop a note of it back here.

If it's correct, the Tech Team will be able to check that the service is provisioned on your account.  I thought it was for PAYG, btu I may be wrong about that.

[DanEv]

Thanks hrym, in the Vodafone PAYG Internet APN I have 2 MMS settings; MMS proxy 212.183.137.12 and MMS port 8799, 

[hrym]

That looks right.  You can see the full set of settings here.   If that all looks correct, it sounds like an account issue.

[DanEv]

Thanks for your reply. The settings where not all correct, but even when I changed them I still can't send an MMS. When you say it may be an account problem, do you mean my PAYG tariff may not allow MMS messages? How can I find out?

[hrym]

MMS is often disabled on new PAYM contracts, but I didn't think it was for PAYG.   Getting it enabled - or finding out what else may be wrong - is one for the Tech Team.   Just hang on for them to pick up your post, which they should do within 48 hours.

[DanEv]

Thanks for your help hrym. I will wait to see what the Tech Team have to say.

[Retired-Sarah]

Hi DanEv,

Welcome to the eForum.

So we can help further, please see how to get in touch with us here.

Thanks,

Sarah