07-05-2013 10:49 PM
08-05-2013 10:07 AM
youve made a wise decision getting away from apple. The s4 is lovely, in regards of hotness mine isnt paticulary getting that hot. Maybe the new firmware thats just came out in the states will help if it comes here
08-05-2013 02:47 PM
I’m sorry to see the problems you’re having.
I’ve used the Galaxy S4 and I never found it overheating.
My colleague James has one and he’s said that the only time it gets warm, is if he’s been playing games for an hour or so.
I’d say that if it’s overheating within 5 minutes then something’s wrong. Don’t worry though, you can call our Returns Team on 191 to arrange an exchange.
08-05-2013 05:24 PM
It sounds as though there's a process that's gone mad. In Settings, there should be an entry for Battery and this will show what's using it most. Is it the game or something else? (I'd also expect overheating like this to cause very short battery life, btw).
There were issues of short battery life when ICS came out, but that was down to the OS calibrating the battery, so it may have jsut been mis-reporting. However, it's also possible that this is what's happening now.
If there isn't an obvious rogue process, it might be worth trying a factory reset (a pain, I know, and don't forget to back up first). If all that doesn't work, then the handset may be faulty and I'd be inclined to go direct to Samsung rather than through Vodafone. I know they sold it to you, but Samsung are the manufacturer and more reliable on the niggly little issues.
08-05-2013 10:16 PM
08-05-2013 10:20 PM
09-05-2013 10:59 AM
Did you do what I suggested about seeing what's using the battery? This would tell if you it's that specific game or something else.
Remember that this may not be a phone issue, but an issue with that particular app.
21-05-2013 09:59 PM
22-05-2013 01:23 AM
Ok other then the game what is running in the back ground
The Note 2 was affected by this and it was proseses runing in the back ground
1. make sure GPS is off
2. Turn off Bluetooth Not needed when Gaming
3 Turn Facebook off
4 the proseses will get warm and uses the case to disapate the heat
5. check the running apps section just to see what is running
23-05-2013 12:04 PM
28-05-2013 08:47 PM
90% of the time, the reason it's overheating, is that the media server is running all the time!
The media server is the process that checks the ext. MicroSD card.
The only way to stop this is to backup everything on the ext Card on a PC for instance, put the card back into the phone, format it FROM THE PHONE (NEVER format it from a PC cause the file format is different), and put back your data on it.
It should be solved now.
28-05-2013 09:10 PM
......another reason it could get hot is the charger.
The charger provided with the SGS4 is a 2amp one. It pulls about 10.5watt onto the phone, which makes it hot.
If you don't want that to happen, use an original SGS3 charger. These are only 1amp chargers and pull about 6.5watt onto the phone. It will not get hot at all but will charge a little bit slower than the SGS4 charger.
16-06-2013 08:04 AM
The Heat issue on the S4 will be fixed with next update (vodafone need to push it out quicker, would save them a few quid in the repair dept) the problem really is down to the chips, I am not sure if its the CPU or the PowerVR chip though (although it looks like a powervr fault), but one was getting hot...
What i do know is that with all chips you get prime and normal, by this i mean when you manufacture any chip you get some that will handle higher clocks and some that wont,even though they are the same manufactured the same within 5 minutes of each over. So in reality this issue may be down to quality control at PowerVR despite what pr spill you hear.
Hence after the update the phone wont get as hot, and 3dmark score will be down
18-07-2013 06:39 PM
Hi all, I have a similar problem with my s4. It seems to get hot while charging(if i take the back off and touch the sim and sd holders they are the hottest,i do not have a sd card in). The battery life also seems poor since i installed the latest software upgrade,not sure what it was but it was about 2 weeks ago. I check the battery usage and it says maps using 79% but i am not using the app.I have cleared the history and cache on maps but still says 79%.
Hope someone can help.
18-07-2013 11:47 PM
Did you Factory Reset after the last update? If not, I would recommend you do!
Samsung Phones seem to have an issue with clearing out old remnants of system files, which then cause conflicts with the new update.
This was first recognised in the Galaxy S 1 (GT-I9000) It has since been advised (by the community here) as a "best practice" after updates.