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24-01-2011 05:44 AM
2.2.1... where is it? fobbed off by customer services
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Hi all,
I rang up the english customer service team recently, wanting to trade in my galaxy S for the HTC desire HD as the galaxy S was having unbelievable lag problems. i was told i would have to send my phone away for repair as the lady i spoke to said she had personally contacted the eforum team, who said there was no reported issues.... ARE THEY BLIND, there's loads of issues, particularly around lagging, all over the forum!
i dont understand how vodafone can deny the existence of problems with the phone when their own hosted forums are filled with them!
also, i have been hearing all over the internet that 2.2.1 is out and is a fix for some of these lag problems, where is it?! why are VF yet again holding off on the updates!
ONE FINAL POINT. last time i posted a question, it got ticked off as answered before i'd even replied to say whether the suggestion worked or not, which it hadnt as i had already done that!
if anyone knows anything it would be great cos this phone is driving me mad!
D
24-01-2011 05:49 AM
Re: 2.2.1... where is it? fobbed off by customer services
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also, i dont want to be hacking and rooting my phone all over the place... i just want to have a phone that is under warranty, that works, and that gets the updates it needs!
there shouldnt have to be unofficial part time solutions to these problems, VF should listen to us in the first place and come up with their own solutions, before we go mad!
24-01-2011 09:15 AM
Re: 2.2.1... where is it? fobbed off by customer services
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The lag comes from the file system that samsung put in the device, if they were going to change that they would have done it a long time ago so we are stuck with it (unless you take things into your own hands).
The 2.2.1 does make it quicker but the lag will probably appear again down the line. Keep on at them, if customers do nothing then they will assume everyone is happy.
SGS I9000
Rom : CyanogenMod 9 nightlies
24-01-2011 12:43 PM
Re: 2.2.1... where is it? fobbed off by customer services
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For hints, tips and flashing guides, visit my youtube page www.youtube.com/puggereduk
24-01-2011 01:32 PM
Re: 2.2.1... where is it? fobbed off by customer services
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I agree with domanic on this but we have herd this before, What is a concern is what is going on in the states is that Samsung has been accused of selling updates to there suppliers but they were quick to say no on this, I want Samsung to be the only one to update its phones and it looks like this will be the case in the future as the Nexus s is looked after only by Samsung this is the same in the states, The reason for this is the Hash Networks make of updating Smart phones, Company's such as Samsung are fed up with what is going on. But How will this affect us well hopefully not at the moment but with the delay in this update it is concerning as to what is going on,
But This is the same as what happened to the HTC customers and a update getting Vodafone out of it. We all praised Vodafone and they gave a big dig at there competitors But why has it slowed up, Well may be cos we got what we wanted yes we did but alot of the updates are maintained updates to fix problems that manufactures find. This is a maintenance update not a major one the next major one will be 2.3.
These are smart phones and work like computers but i think Vodafone have not yet got there head round this, Yes we no how to update the phone via odin but as domanic says why should we have to hack the phone to put official updates on this should of been sent out the same time, The other problem we have is the eforum staff i only no one that knows what is going on or is willing to help
TOM CAN YOU LOOK INTO THIS
It is a Maintenance Update !!!!!!!!!!!
24-01-2011 01:44 PM
Re: 2.2.1... where is it? fobbed off by customer services
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You know the score with firmware- as soon as anything new is available, we'll let you know.
We're aware of everyone's comments here and have of course fed them back.
Thanks,
Tom
24-01-2011 03:19 PM
Re: 2.2.1... where is it? fobbed off by customer services
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25-01-2011 02:46 AM
Re: 2.2.1... where is it? fobbed off by customer services
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Tom, i appreciate that you might not have alot to work with here, i.e. you can only tell us about updates when you get told, but what confuses me is the lack of communication at voda! like the lady i spoke to (who was from customer services head office or whatever its called) said my issue of lags was the first vodafone had heard of it, that she had checked with the forum team and there was no raised concerns.
there is quite clearly alot of discussion around this issue, so to say that there had been no raised issues really baffles me.
I was given the samsung galaxy s as a replacement becuase of update issues with my HTC legend, and it seems almost worse! to think i will be stuck with this phone for another 20 months when it doesnt even work properly, with no proper idea when these things will be fixed or even acknowledged, i'm starting to go crazy!
i know this is not on the same level, but the way i see it, if someone was to serve me a meal in a restaurant that wasn't right, i'd expect them to take it back and give me a new one. all i seem to get from vodafone is procrastination on a professional level!
25-01-2011 09:20 AM
Re: 2.2.1... where is it? fobbed off by customer services
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I get the feeling that if enough people jump on this thread then somewhere down the line VF may release for their branded devices, but it may take some time, last time VF pushed out a minor update it was a disaster and did not get fixed until the 2.2 major update.
The fact is that 2.2.1 is out there, it is easy to do, albeit at your own risk, but isn't that the same for the kies updates? The solution is using odin, it is quicker, follow instructions and should be no problems, and save yourself a lot of banging on at VF in this forum.
SGS I9000
Rom : CyanogenMod 9 nightlies
25-01-2011 11:16 AM - edited 25-01-2011 11:19 AM
Re: 2.2.1... where is it? fobbed off by customer services
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Northern-dj wrote:I agree with domanic on this but we have herd this before, What is a concern is what is going on in the states is that Samsung has been accused of selling updates to there suppliers but they were quick to say no on this, I want Samsung to be the only one to update its phones and it looks like this will be the case in the future as the Nexus s is looked after only by Samsung this is the same in the states, The reason for this is the Hash Networks make of updating Smart phones, Company's such as Samsung are fed up with what is going on. But How will this affect us well hopefully not at the moment but with the delay in this update it is concerning as to what is going on,
But This is the same as what happened to the HTC customers and a update getting Vodafone out of it. We all praised Vodafone and they gave a big dig at there competitors But why has it slowed up, Well may be cos we got what we wanted yes we did but alot of the updates are maintained updates to fix problems that manufactures find. This is a maintenance update not a major one the next major one will be 2.3.
These are smart phones and work like computers but i think Vodafone have not yet got there head round this, Yes we no how to update the phone via odin but as domanic says why should we have to hack the phone to put official updates on this should of been sent out the same time, The other problem we have is the eforum staff i only no one that knows what is going on or is willing to help
TOM CAN YOU LOOK INTO THIS
It is a Maintenance Update !!!!!!!!!!!
Ndj, You know I always love your posts, especially the ones with big Red text.. they always put a smile on my face ![]()
and yes I agree with you that its high time Vodafone released a 2.2.1 for their customers, but really dude you're suuuuuuch a Samsung fan boy. I bet you've got lots of sammy products all around your house... admit it ![]()
You're always defending Samsung, but Sammy are the problem here. There IS an issue with 3g battery drain and 2.2.1
and as such its in everyone's interest that Vodafone don't accept this from Samsung and get them to sort it out.
Samsung have been a real joke with updates and this phone, not just here on Vodafone, but world wide on every network, especially in the US.
None of us know what is going on behind the scenes and there are commercial agreements between networks and Samsung which prevent too much info getting out, but one things for sure, Samsung are the ones who consistently let their customers down around the world when it comes to this device. Whereas other manufacturers such as HTC seem to have a bit more organised.
Personally I have had a serious issue with Samsung over the past few months with what is essentially a complete lack of communication to its customers over such issues as GPS, LAG, FROYO update
They have consistently ignored customers complaints on their facebook and twitter pages ( the same is not true of Vodafone)
All I can say is that for me it appears that they have their head buried in the sand when it comes to updates and sorting out the issues with this phone whilst revelling in their sales figures for this device.
25-01-2011 11:20 AM
Re: 2.2.1... where is it? fobbed off by customer services
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25-01-2011 12:54 PM
Re: 2.2.1... where is it? fobbed off by customer services
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The Galaxy S does have its problems which I'm sure we all have experienced in one way or another but for me personally I love the Galaxy S because of its ability to customise and change with home brew type roms. JPO was very stable for me however it did have some minor issues with lag. JPY (2.2.1) is what i'm currently running and I'm not having any problems with lag at all and thats without any lag fix applied.
JPY has been out for about 2 months now and I'm sure if Vodafone were to release it they would have done it by now so it only leaves the question - are Vodafone holding out for something better, i.e. Gingerbread?
For hints, tips and flashing guides, visit my youtube page www.youtube.com/puggereduk
25-01-2011 01:13 PM
Re: 2.2.1... where is it? fobbed off by customer services
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I think best chance for gingerbread is via custom - cant be too long now![]()
SGS I9000
Rom : CyanogenMod 9 nightlies
25-01-2011 03:56 PM
Re: 2.2.1... where is it? fobbed off by customer services
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My uncle lives in the states and there networks are a joke, They have more models of the Galaxy s one has sneaked under the radar here the 551 but it is not as higher spec it is on vodafone now. they have loads of other models but Samsung have there technical based there for the US (Big place!!!) we don't but there networks are getting a kicking from Samsung over the Nexus S as it is only sold via best buys and Samsung are the only ones looking after it this is also the same here with the Nexus S only being sold via carphone warehouse. Samsung's response was the way Networks messed around with there firmware now the last update was a test and all networks in the uk except Vodafone failed, Hence why Orange customers suffered. Now there was rummer's that Samsung were charging for updates to Networks Now they have said No this is not true but how do we no this is not happening. Now they can not charge for the update it's self as Android is open sauce but are they charging for sending it out
I HOPE NOT!!!!
Now in the states they have said that due to all the models they do they need to check the updates work on all the models eg with the Hardware, Ok that's fine but here we only have one Galaxy s now they have released the 2.2.1 and it seems fine although it does sound like the old battery problem may be back but my battery on 2.2 can drain fast if i'm doing any thing heavy with it but on stand by i get two days easy, A updated battery would do me i have seen the bigger battery of ebay and that looks pants.
Any how the tab does do a massive drain as well if not worce
Now there is no update for that at and that's a non branded
So were back to the old thing again Samsung blame the networks the networks no nothing well the do cos we have told them on here what been don well no doubt one or two emails sent but as this is not as major as last time well it is the fact is if a manufacture brings a service update out we should get it automatic but we don't why well its cos networks want to mess around with them we had this they said it was to enhance our network experience well in fact it was to put bloat ware on they learnt the had way so we hoped they learnt a lesson well maybe they did we will never no, and we don't no what happens behind closed doors.
The only real answer to all this is not to buy the phone from the Network but like the tab Direct or via high street shops then you ether go on a contract or pay as you go then networks can sort out there own problems out eg the 3G
Now most people thought carphone warehouse we all non branded well No they have there own device code now who's idea was the device code well Samsung's now this i do understand a little but it could of been done better the Device code is to limit how many people down load the update so as not to crash there servers, well yes good idea but having separate ones for networks was the bad bit, this is why code with EU in have the update and us ending in VOD have not what they should of done was don it by batch then we all get it on different weeks.
Now if your still confused after all that ranting your not alone this is a mess and it still will be Iphone customers laugh at android for this.... Only thing they can tho but Apple said No to Networks messing around and it worked.
Until Samsung do this we will have this every time a update comes out
Now you can Pay £20 and have your phone de branded at a service centre yes it voids your Vodafone warranty but after 30 days its worth nothing any how the de branding does not void your Samsung warranty and its a EU device code you get as well.
Or even better we were just offered a download like the Odin but kies just installs it
But now we have a two year contract were held to ransom well Vodafone as you no we don't stand for it or go away so look after us or when the contracts come up we will walk
26-01-2011 10:31 PM - edited 26-01-2011 10:34 PM
Re: 2.2.1... where is it? fobbed off by customer services
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having updated my phone the first day htc released the 2.2.1 update (as my phone came unbranded...no bloatware or vodafone360 thank god), i can see why vodafone is not releasing it upon its customers yet.. the simple fact is..... its tooooooooo buggy!!!!.. everything ran perfect on my phone until i updated it to 1.72, my swype now keeps stopping responding (requires uninstall then install over and over and over!!), my ringtones and notification tones return to default randomly, has problems reading the sd card occasionally (some people have reported sd cards being destroyed and htc are having to replace them), loads of people having a sms disappearing problem, some cant even send messages anymore!!!..even htc withdrew the ota update after the thousands of unhappy customer complaints they recieved.I know how slow vodafone is with releasing updates (even the good ones), ive suffered with being the last to get them for the last 6 years or so, but i can honestly say for a change their delay is a good thing...
sorry people.. i was on the desire hd thread and for some reason my post ended up here!!!!! lol
27-01-2011 01:15 AM
Re: 2.2.1... where is it? fobbed off by customer services
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27-01-2011 01:23 AM
Re: 2.2.1... where is it? fobbed off by customer services
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+1 Ndj.
I have ran JPU,X and Y and never had any major issues with it. I did have a gripe when I first flashed JPY re battery drain however that was an error on my part for not checking all my settings. I currently have my complete JPY rom backed up on my sd card and pc should I need to quickly revert back to it as i'm currently running custom roms.
For hints, tips and flashing guides, visit my youtube page www.youtube.com/puggereduk
28-01-2011 11:38 AM
Re: 2.2.1... where is it? fobbed off by customer services
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this forum discussion seems to be going the same way as everything else...
tech's suggest unofficial hacks and rooting, vodafone do nothing.
it's ridiculous! i agree with northerndj, samsung need to stand up to networks and networks need to get their ###### in gear!
and northerndj, you mentioned in a post once the contract is up you will be walking away... you have another option, you can cancel your contract with 30 days written notice, and they cannot do anything. networks keep this very quiet, but it is an official option. if they do not accept this, simply refer them to an independant dispute resolution scheme. each network has an appointed one, you can find out which one by searching around on google a bit.
i too wanted an iPhone replacement as they dont go wrong! but i was told that was too expensive and was offered the galaxy s instead.
ALL I WANT IS A GOOD PHONE THAT WORKS PROPERLY, IT'S WHAT I PAY FOR. I DONT WANT TO VOID WARRANTIES OR TAKE MY PHONE TO PIECES TO GET IT SORTED, I SHOULDNT HAVE TO!
28-01-2011 01:53 PM
Re: 2.2.1... where is it? fobbed off by customer services
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Yes i no i can Cancel my contract but out of all of them Vodafone have the best forum and got the update out But they have lousy customer service it is like Russian rootlet, When my contract is finished i will not use them to update i will use Carphone warehouse or phones 4 u. I may even just go pay as you go cos the way things are going wifi calls are cheaper i'm in a BT Hotspot and as the advert says it works.
Networks have only them self to blame Vodafone has gone down hill fast it is not the same as it was five years ago, Even the updating proses was painless, Now it is a mess We don't get any info other then we don't no any thing we find out before they do.
Samsung Technical is not much better but they are addressing this and moving it back later this year to the UK. Take Note Vodafone as for the Updates this cloak and dagger thing has to stop which if Samsung take over it will
Now Vodafone won't like it cos they carn't do there branding But Vodafone Branding has gone buy the wayside this was a year 2000 idea i can only see it working on pay as you go. But it does not work as you have found out twice now
Release 2.2.1 Vodafone cos yes you do no about it maybe your sulking cos of Samsung going down this road well its your own doing and its up to you to sort this
28-01-2011 02:23 PM
Re: 2.2.1... where is it? fobbed off by customer services
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I have been a VF customer for many years and I must admit I was really angry and peeved off when I first got my Galaxy S re the heavy bloatware it carried but remember most new phones are "smart phones" and because of this we can alter them to suit our needs. I know we shouldn't have to resort to hacking tactics but to be fair phones now are just mini computers and because of this we can tweak and adjust them to suit our each and individual preference.
If it wasn't for "bloatgate" then I probably wouldn't have got as interested or into my phone the way I have and can only really thank VF for causing me these initial problems because I have learned so much about my phone and continue to learn from it because I now have an interest in the phone and love playing about with custom ROMS and themes!
The Galaxy S is quite a hard phone to totally brick providing your 3 button method works and if it doesn't then there are ways to get it working if you do the reasearch. Jigs are easily made to force it back in to download mode and they can also now be purchased from ebay if your not confident at making one. The hardware in the Galaxy S is pretty robust and can handle flashing hence why I am not in the slightest bothered about my warranty with Vodafone. I have semi bricked my phone many times and always managed to recover it via Odin.
For hints, tips and flashing guides, visit my youtube page www.youtube.com/puggereduk







