Samsung

[astra03]

I bought my new Samsung phone from the Vodafone shop in Paisley last week, and have been unable to retrieve any picture messages sent to me.  Can someone please advise me on how to fix this?

[astra03]

PS.  I've followed all the steps for my phone on vodafone support here:

http://help.vodafone.co.uk/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&CMD=BROWS...

All my settings were already correct so have no idea why it's not working.

[thesoupdragon]

All New Phones and or Contracts will automatically have MMS disabled on the Account.

This is because Picture messaging is not part of your contract, and is a chargeable extra. To avoid unexpected bills, this element has to be activated on your account.

Probably the quickest way to speak to a member of the Tech Team is to go to the...

Facebook Page

or

Twitter Page

You can also email the Team.

Or wait for one of the Team to answer you here!

[astra03]

Thanks for the reply.  As Vodafone haven't replied, I think I'll phone them.  I need this working asap!

[astra03]

Guess it's just as well I did phone.  Anyway, after going through various steps, I reset my sim card and that seemed to work.  Can now send and receive picture messages. 

[DaveCD]

Hi astra03

Thank you for your post and it is great to see you on the eForum. 

I am pleased to see that this has been resolved and if you have any further queries please do not hesitate to post.

Many Thanks

DaveCD

eForum Team

[astra03]

Well it's stopped working yet again.  Can't retrieve or send picture messages.  Getting really fed up as it's a brand new phone.  Surely I shouldn't have to keep resetting the sim card to make it work?  I typed out an email on the Contact Us page explaining the problem, and when I sent it I got a message saying this currently wasn't working - and my whole message was gone.  Really annoyed.  Can someone from vodafone please respond this time?

[thesoupdragon]

Is your phone in WiFi mode?

I'm pretty sure MMS (picture messages) only work on 3g.

[astra03]

Think my phone is only 2G.  Surely it should work as there's the option of sending/receiving picture messages, and it worked briefly the other day?  Getting so fed up with it.  Can see me going back to the shop if someone from vodafone doesn't help.

[thesoupdragon]

After resetting your SIM card the other day, everything worked! So maybe there is a fault with the SIM card?

It may be worth getting a free replacement SIM from your local Vodafone Store. Also check the SIM card contacts on the phone. There might be some fluff or debris causing problems?

The Picture messaging service is obviously active on your account - because it worked!

The Phone is capable of sending and recieving picture messages - because you have!

So this must point to a faulty SIM...???

[astra03]

Definitely not a faulty sim card.  Am using the same one I had in my old phone.  I could send and receive picture messages on that - it's only been since I changed to the new phone that I'm having problems

[thesoupdragon]

Hi astra03

I appreciate that the SIM worked in your old phone, but in my experience we cannot assume because something once worked, it will still work! 

If you still have your old phone can you try the SIM in that one to see if you can send a picture message?

We have seen a few members with this kind of problem, and it seems that some newer phones are not completely compatible with older SIM cards. For quite a few people simply swapping for a Newer SIM has solved their problem.

I do sympathise with you, it must be very annoying!  Hopefully we can work through this and find a solution. 

[astra03]

Bit of a nightmare just getting my old phone on (why I bought a new one) but finally managed it, and it can both receive and send picture messages.  I'm guessing that means it has to be either the sim card or a faulty new phone?  What should I do next?

[thesoupdragon]

@astra03

Thanks for trying your old Phone... 

The next step would be to get a Free replacement SIM card from a Vodafone Store.

Explain the issue to the Store and get them to check your account to make sure Picture/MMS messaging is still activated on your Account!

If after fitting the New SIM it still doesn't work then it must be a faulty phone. You can try this in the Vodafone Store. If it is Faulty then arrange for an Under Warranty Free repair.

Hopefully we are getting near to a fix. 

[astra03]

Have been housebound due to ill health so haven't made it to a vodafone shop.  Is there a way to get a sim card posted out to me?

[Northern-dj]

Hopdully some one from the eforum will spot this and help 

this just looks like a authentication issue and the older simm even tho it still works in your old device,will not in the new phone 

It just a simm thing and a strange one at that, and tend to be 

[James]

Hey astra03,

You don’t need to worry as we can get a new SIM out to you and also check everything on your account.

So we can do this I have sent you a quick PM with details on how to get in touch with our team directly.

Please follow these instructions and one of our team will be able to assist you further.

Thanks to all of our users who have offered assistance on this thread so far.

You can find your PM inbox here.

James