Samsung

[peterbrads1]

I`ve had family try to send me photos by mms, but everytime it asks to download them, i do and says "Cannot retrieve, try again later" has done this for a solid week. Tried using some of the ideas on here, added a Access point to see if that worked for MMS. Still nothing, any ideas??

[thesoupdragon]

One of the team will be along shortly...

They will be able to check that MMS has been provisioned on your account properly.

The team are small and very busy so it may be a day before you see a reply.

[Wayne]

Hi peterbrads1

Thanks for your post here.

So that we can look into this for you we need to have access to your account. I’ll send you a private message over to you that explains exactly how you can get in touch with us.

You can find your PM inbox here

Thanks

Wayne

[stoole]

Hi. Can anybody help me as I have this problem also!

I have a Samsung Galaxy S and when people send me pictures via SMS text all it says is "downloading". I know its not the fault of the person sending it becuase they manage to successfully send the same picture to other people.

Someone at work has suggested it may be a problem with my Vodafone account.

Thanks

[Simon]

Hi stoole

Thanks for your post. Firstly we'll need to check that you have the correct internet and MMS settings for your phone. These can be sent to you directly by just sending a free text to 40127 using the word WEB. 

If you've had the settings sent to your phone and you still can't send and receive MMS then it may be down to the profile of your account, in which case we'll require access. I've sent a private message with details of how to contact us directly.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[stoole]

THanks Simon. Got my settings resent to my phone and I can get pictures now!

Cheers!

[Simon]

Hi stoole

That's great news Thanks for letting us know it's all working ok for you.

If you'd like to provide me with any feedback on my personal performance you can do this here.

Thanks

Simon

[matttess]

This may be an old thread (can't see the date anywhere) but my phone is doing the exact same thing. I've recently broke my contract phone (woops) and used a spare vodafone one with the contract sim. Although now I cannot send or receive picture messages!

Cheers

[Simon]

Hi matttess

Thanks for your post. If you check out my earlier post here this will give you all the info you need to have the MMS and internet settings sent straight to your phone.

Thanks

Simon

[stoole]

Sorry, but this problem is happening again on my Galaxy S. People send me picture messages and all it says is "Downloading".

Before anyone asks - WiFi is NOT turned on but my 3G data is turned on. Tried turning it on and off too.

Can somebody help me again please?

Thanks.

[James]

Hi Stoole,

It is strange to see that it has stopped working again; can I ask if you have made any changes to the settings?

If you can give the suggestion that previously fixed the issue a go and let me know if you are still experiencing any issues so I can chase this up for you.

James

[stoole]

Hi James,

I've not knowingly changed any settings and I've been through every setting on my phone to try and work out what might have changed. I cant find anything.

I 've revisited the email someone sent me the last time this happened and I'm afraid that hasn't fixed it either.

Thanks.

[James]

Hi stoole,

I must admit that this is a bit of a strange one as there shouldn’t be any reason for this to stop working unless something has changed.

Are you able to confirm if your SIM still works fine for MMS in a different phone?

This will help us identify if the issue is with the phone or the account.

My gut feeling with this one is that it is something to do with the handset rather than the account.

If possible please can you back everything up from your phone and perform a factory reset, once done please double check that the network APN settings are correct by using the following guides;

How to configure your device for WAP

1.Touch the Menu key

2.Touch Settings

3.Touch Wireless & networks

4.TouchMobilenetworks

5.Touch Access Point Names

6.Touch the Menu key

7.Touch New APN

8.Touch Name

9.Enter Vodafone WAP, touch OK

10. Touch APN

11. Enter:

For Pay monthly customers: wap.vodafone.co.uk

For Pay as you go customers: pp.vodafone.co.uk

12. Touch OK

13. Touch Proxy

14. Enter 212.183.137.012, touch OK

15.TouchPort

16. Enter 8799, touch OK

17. Touch Username

18. Enter wap, touch OK

19. Touch Password

20. Enter wap, touch OK

21. Touch the Menu key

22. Touch Save

23. Touch the circle to the right of the Vodafone WAP profile name you have just created to turn

it green

24. Press the Home key to return to the home screen

25. Touch Applications

26. Touch Browser

27. Touch the Menu key

28. Touch More

29. Touch Settings

30.Scroll to and touch Set home page

31. Enter http://live.vodafone.com, touch OK.

How to configure your device for MMS

1.Touch the Menu key

2.Touch Settings

3.Touch Wireless & networks

4.TouchMobilenetworks

5.Touch Access Point Names

6.Touch the Menu key

7.Touch New APN

8.Touch Name

9.Enter Vodafone MMS, touch OK

10. Touch APN

11. Enter:

For Pay monthly customers: wap.vodafone.co.uk

For Pay as you go customers: pp.vodafone.co.uk

12. Touch OK

13. Touch Proxy

14. Enter 212.183.137.012, touch OK

15.TouchPort

16. Enter 8799, touch OK

17. Touch Username

18. Enter wap, touch OK

19. Touch Password

20. Enter wap, touch OK

21. Touch MMSC

22. Enter http://mms.vodafone.co.uk/servlets/mms, touch OK

23. Touch MMS proxy

24. Enter 212.183.137.012, touch OK

25. Touch MMS port

26. Enter 8799, touch OK

27. Touch the Menu key

28. Touch Save

29. Touch the circle to the right of the Vodafone MMS profile name you have just created to turn

it green.

James

eForum Team 

[stoole]

James. I'm afraid I dont have another Vodafone phone to try my SIM in. However , I've gone through your setting above and the proxys and ports were not set. I've set them now but there is NO CIRCLE next to Contract MMS to turn green.

[stoole]

I've fixed it !! I found the solution on a Virgin Media forum. Someone had the exact same issue on there. The solution was to go into SETTINGS--> ACCOUNTS and SYNC --> Untick Background Data and then re-tick Background Data. All was fine after that! Puzzling though.

[Simon]

Hi stoole

Thanks for letting us know that you managed to get this sorted. It is a strange one, however if it's working then hey, everyone's happy

If you need any further help please let us know.

Thanks

Simon

[stoole]

Hello! It's me again I'm afraid with the same old problem. I can't receive SMS picture messages again. It just says "downloading". I've tried everything previously mentioned on this thread by me and forum advisors but I'm afraid nothing is working for me this time :-(

Can someone help me out?

Thanks

[hrym]

I'm just wondering if this is a network issue.   I think you said that 3G was showing?  Does it change to H or H+, which it will if data is being transmitted or received?  If you're on the edge of a 3G area, it can be tricky and may be falling back to GPRS (which will just show G).  MMS only works over 3G or wifi.

Can you receive MMS on wifi?  That would at least test the settings.  If that works, then can you try a different location, if you haven't already.

[stoole]

Hi. Yes, I normally get H or H+ on my 3G connection.

I've never received any SMS picture messages via WiFi - in fact I've always been told that 3G is the only way to receive SMS picture messages. Is that not true?

Thanks for looking.

[FelixDaHousecat]

hi stoole,

mms will not work over wifi.....can you send a message to yourself?

if you cant even send one to yourself then mms probably needs provisioning on your account. cs or a store can do this for you

fdh