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Cannot receive mms on galaxy y

Chrisryan
2: Seeker
2: Seeker

I have encountered a problem with my Galaxy Y. I have been sent a MMS and it says downloading and has done for quite some time. The downloading message has gone grey and i cannot do anything with it. I was wondering if anyone could help me? I have turned on my Auto-recieve and even my Roaming auto-recieve.

 

Chris.

3 REPLIES 3

63johnw
17: Community Champion
17: Community Champion
It could be that mms is not activated on your account, you could try ringing 191 or use livechat to see if they can help, or if you can wait 24-48 hours the eforum team will have a look for you.

63johnw
17: Community Champion
17: Community Champion

Also are you on 3G as I have heard that they wont download on WiFi but I cant confirm that?

Retired-Sarah
Moderator (Retired)
Moderator (Retired)

Hi Chrisryan,

 

We can check your account for you by getting in touch with us here.

 

Alternatively, you can dial 191 from your handset for immediate help.

 

Thanks,

 

Sarah