22-05-2011 12:15 PM
Hi web forum team, would appreciate if you could consider this. I've been with VF for more years than I can remember, currently have 6 contacts with you and my monthly bill rarely falls below £200, once even going over £500. 3 of these contracts I am able to upgrade now. Because of the offers available to me for these 3, for 1 I have now requested a pac code as the contract expires early in June, another I'll be requesting a pac code for, as that expires early July. These 2 contracts alone have often cost me over £200 a month over the past year, yet the offers I've received regarding renewing are very poor. The 3rd contract runs through till Nov but I was advised I could upgrade early. After requesting info on deals for the Galaxy S 2 (early upgrade preferred due to issues mentioned below) and the HTC Sensation it turns out that I haven't been offered an early upgrade as such, more a contract extension. This means I would be paying a considerably higher price plan amount for up to 30 months (along with an extortionate amount for the phone). This is despite the deals I was offered being comparable to those listed on your website for new customers, prices of which I've also noted (along with others on here) seem to have increased dramatically, making them very unappealing. I am not exactly blown away by any of the offers so far so would appreciate it if you could have another look and see if they can be improved upon. If not then it looks as if all of my other contracts will be heading the same way as the first 2.
I was one of the early Galaxy S adopters that were affected and infuriated by the now infamous Galaxy S bloated firmware issue that took several weeks for VF to address, for which I've still never received an apology or compensation for the horrendous service issues I experienced as a result. I've also just noticed I'm getting media playback problems again on my Galaxy S, where the phone refuses to play back any of my media files unless I reboot, this would now appear to be a faulty handset as I've followed the advice of many people on the Galaxy S forum, factory reset the handset on more than 1 occasion and only just upgraded to the latest firmware, which I expected to resolve the issue. I’m now very frustrated and annoyed. Your response to any of the above would be appreciated.
Solved! See solution
23-05-2011 01:54 PM
26-05-2011 12:24 PM
Hi web forum team.
The email I got from George on Monday indicated that your aim was to contact customers on here quickly after a response. I have still not had a call despite reponding with my contact details.
Can you please give an indication as to when I can expect someone to call or contact me?