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Rank 13: Guide II
tonytango
Posts: 991
Registered: ‎25-01-2010
Accepted Solution

Galaxy s unable to send email's

:smileysad:Every time i send a email i get a pop down box saying connection error my email is with bt.:smileysad:

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Message 1 of 13 (6,694 Views)
Moderator (Retired)
Trev
Posts: 3,706
Registered: ‎04-05-2010

Re: Galaxy s unable to send email's

Hi tonytango

 

A couple of questions that will help me to help you. :smileyhappy:

 

Are you receiving emails without issue?

 

Is this failure happening when you are connected via WiFi or a mobile connection, or both?

 

If it's both, then it would be the actual SMTP settings that are causing the issue, and you'd need to check and correct. If it works via WiFi, I'd suggest you change the SMTP settings and use our free 360 service as a replacement for BT. It won't effect anything, but may resolve the issue.

 

You first need to register for a 360 account.Don't worry about the handset compatibilty, that's just to send a SMS to add the application, this you can ignore. You just need to set up the account, and have a username and password created.

 

Once you have this enter the following settings:

 

-Outgoing Server:smtp.360.com
-Outgoing Server Port:465
-Outgoing Server requires authentication (SSL)
-Use your 360 username and password for this authentication.

 

Let me know if this helps, or if you require any further assistance.

 

Regards

 

Trev

eForum Team

 

 

Message 2 of 13 (6,675 Views)
Rank 34: Scholar III
Northern-dj
Posts: 7,076
Registered: ‎23-10-2008

Re: Galaxy s unable to send email's

[ Edited ]

Trev Nice to see you still kicking around But Trev what are you doing 

 

Don't Use the 360 email it is so basic its a joke and it does not send a txt to your phone Trev he has a BT account which works  Google mail is the best alternative and you have a app on your phone for that already 360 mail might of been ok on a ten year old phone get with the times Trev He has a Smart Phone ...... 

 

Right lets get to the Bottom of this What app are you trying to set up your email with, In the email app you need to no the Pop3 Details for BT you can find them on there technical Support page, and you need to put them in manually not just your email address and password, This is the same as setting up a email address on Outlook.

Now if you make a hash of it there is no delete account in there  you need to go to manage applications then all and find the app and Force stop then clear all data that removes every thing. 

I have tried it on Virginmedia and it works on there ok, Don't try and use the Social Hub I have No idea why we still have that as it is pointless any help please let me no 


Message 3 of 13 (6,672 Views)
Rank 13: Guide II
tonytango
Posts: 991
Registered: ‎25-01-2010

Re: Galaxy s unable to send email's

Hi northern-dj  i have set up my bt account using the settings on here i receive email's no problem but cannot send any i have just tried my gmail account and this works so i guess i will have to use the gmail account.

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Message 4 of 13 (6,655 Views)
Rank 34: Scholar III
Northern-dj
Posts: 7,076
Registered: ‎23-10-2008

Re: Galaxy s unable to send email's

If you are a Customer of Bt Then you will have a email address with them, If you are receiving emails then your half way there it sounds Bt may be Blocking you sending via your phone or something wrong with the ssid authentication It's a BT thing 


Message 5 of 13 (6,640 Views)
Rank 34: Scholar III
bertyb
Posts: 2,187
Registered: ‎11-09-2010

Re: Galaxy s unable to send email's

You could set your gmail account to maybe pick up your bt internet email, and then you will be sorted ?

 

 

Message 6 of 13 (6,636 Views)
Rank 13: Guide II
tonytango
Posts: 991
Registered: ‎25-01-2010

Re: Galaxy s unable to send email's

[ Edited ]

the only thing is i never use my gmail account as nobody know's it,so if i send any email's from that account then they will not it is coming from me.

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nokia n97 mini x6
sony Ericsson satio
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Message 7 of 13 (6,628 Views)
Rank 17: Instructor I
very_teknical
Posts: 954
Registered: ‎15-04-2010

Re: Galaxy s unable to send email's

 


tonytango wrote:

the only thing is i never use my gmail account as nobody know's it,so if i send any email's from that account then they will not it is coming from me.


 

The solution/workaround to this issue can be found here

Message 8 of 13 (6,613 Views)
Rank 13: Guide II
tonytango
Posts: 991
Registered: ‎25-01-2010

Re: Galaxy s unable to send email's

thanks very_teknical but this don't let you send email's from different account's only from gmail.

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nokia n97 mini x6
sony Ericsson satio
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htc hd2
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Message 9 of 13 (6,600 Views)
Rank 17: Instructor I
very_teknical
Posts: 954
Registered: ‎15-04-2010

Re: Galaxy s unable to send email's

[ Edited ]

 


tonytango wrote:

thanks very_teknical but this don't let you send email's from different account's only from gmail.

If that was the case, I wouldn't have posted it!
From a web browser, log into GMAIL
>Go to accounts and Import
>First Set up your POP 3 BT email account by pressing the button 'add pop3 email account'
>Then in the section 'send mail as' set up your BT email account.
As my post suggests, once you have done all this you will be able to send and receive using your bt email account from within the gmail app on your phone!

BTW... The Gingerbread keyboard IS working. From the link I posted, there is a link to an xda thread which addresses any issues with it, by the guy who hacked it.

 

Message 10 of 13 (6,591 Views)
Rank 13: Guide II
tonytango
Posts: 991
Registered: ‎25-01-2010

Re: Galaxy s unable to send email's

calm down,i have done it now i switched my phone off the back on and the email's i can send via my gmail account for my bt email address.

 

the gingerbread keyboard don't work for text's and emails.

blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


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Message 11 of 13 (6,584 Views)
Rank 17: Instructor I
very_teknical
Posts: 954
Registered: ‎15-04-2010

Re: Galaxy s unable to send email's

 


tonytango wrote:

 

the gingerbread keyboard don't work for text's and emails.


as the xda thread in the link suggests, if you want to use this gingerbread keyboard say for composing an SMS or email, press hold the text box and select the input method keyboard.

 

 

cheers


vt

Message 12 of 13 (6,576 Views)
Rank 13: Guide II
tonytango
Posts: 991
Registered: ‎25-01-2010

Re: Galaxy s unable to send email's

Thank you very much very_teknical i was not reading it right,too many sherbet's :smileywink:

blackberry storm 2
nokia n97 mini x6
sony Ericsson satio
htc touch 2
htc hd2
samsung galaxy s x3
nokia e65
htc desire hd x2


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Message 13 of 13 (6,571 Views)