Ask
Reply
Solution
16-09-2014 07:32 PM
16-09-2014 10:24 PM
Hi. Sorry to hear that. Did you get a reference number confirmation when you sent your original email? (it would help the eForum team chase this up for you). If you don't have a code don't worry, I'm sure the team will still be able to investigate this for you
Vodafone customer since 2004. Attempting to help where I can on the Community
17-09-2014 08:59 AM
Hi Nermina,
First of all, I'm very sorry to read about your loss.
We have a specialist team in place who are able to help you with this matter.
If you let me know your email reference, I'll get this picked up straight away. The reference will look something like [#7xxxxxx].
If you didn't get an email reference, take a look here for how to get in touch with our team directly. Once you get a reference, please don't hesitate to post it here and we'll be in touch.
Many thanks,
Ben