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11-07-2014 07:48 PM
11-07-2014 11:54 PM
Hi. A couple of questions that will give the Vodafone team on here a little more information to work from:
- Have you noticed any pattern with particular numbers failing or is it entirely random?
- Location wise is it happening in one area or different areas?
- Do you get any error message when you try and send a text to your own number?
If it's not a network or signal issue then it could be a problem between two particular numbers or networks (hence trying to narrow down if the problem is only happening with certain contacts)
Vodafone customer since 2004. Attempting to help where I can on the Community
12-07-2014 06:15 PM
13-07-2014 03:28 PM
Hi HollyJEM,
If it’s happening on all numbers in all locations, this wouldn’t be a specific network issue.
Firstly, just check your phone has the latest firmware and if not, update it.
I’d also try the SIM in another phone to see if you get the same error.
If there are no delays with the SIM in another phone, it’ll need a repair.
Thanks,
Simon
13-07-2014 05:53 PM
I have seen this and there can be a combination of issues
1. The network that is sending this to Vodafone
this can be there end i have issues with Three to Vodafone and as you can imagine they blane each other
2. The Person sending this to you
In one word I message there has been issues with Imessage sending messages out
its doutful that Vodafone is to blsme here as they invented the whole idea
the way sms works is the Push
Person sends message to there networks message centre, it recives the message finds out what network it belongs to eg via the number passes it on to the Network that then pushes it to your phone if its turned on to do this for a split secound gets a handshack
Now this is why you need a message centre number
One way to check this is get the person to turn there delivery report message on
some testing is needed