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24-06-2013 09:55 PM
Hi
I got my S4 on 3rd May and after a few days started giving the message of Not registered on network this would happen in many locations even standing still, (I havew had my contract for 4 years) so it was not a new connection problem. Tried my sim card in my daughters HTC One and that was fine so that was eliminated, reported the problem and the phone went away for repair, it was returned a week later with a letter saying they could not find the fault and had updated the software. Put in a new sim card and all was well for 5 days when the problem started again. The only waay to get the phone back on the network seems to be power it down, wait a minute and then start it up again. It is now away for repair again if it comes back with the same problem again, what action can I take? I think the S4 is a fantastic phone and do not want a different make or model, I want a S4 that works.
Network coverage is good since I am in London, so this makes no sense and if they cannot find the fault or repair it, I want the phone replaced.
Solved! Go to best answer.
10-09-2013 07:38 PM
As the person who started this thread, I can assure you it is not a common problem, my phone was replaced (after 3 repair attempts) and not had any issues since so I am very satisfied. As for being a well documented problem, I do not think so, whilst Google is good it also throws up many non related results.
Darren, I do not know how Samsung works (I am sure someone will) but with Voda they will try 3 repairs then replace it and it is always away no more than 7 days.
25-06-2013 10:48 AM
Hi
Please try the steps in our Network Troubleshooting thread.
If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.
Thanks
Jenny
25-06-2013 07:34 PM
Hi
The phone is currently at the repair centre again, it has had 2 different sim cards and both are doing same this. As for the template, I made a call, stood where I was for 5 mintes, then tried to make another and got Not registered on network, so it is erratic to say the least. Once it comes back again, I will see if they have done anything to it, last time they said in a letter it was not repaired as they could not find the fault, they called me to ask about it and told me they had to have it finished by 4pm so they worked on a phone that is irregular in behaviour for 5 hours, it can go 2-3 days before it goes wrong. If it is still the same I will be asking for a replacement.
25-06-2013 09:51 PM
Hi Pete
It helps to complete and post the Template Here as instructed as this will determine if there is a fault in your area with a Mast or if the fault is actually with the Phone.
I know it's a pain but it really will help track down what is causing your issue... :smileyhappy:
25-06-2013 11:07 PM
Home area SE23 S E London
1). The problem has occured in several areas, around South East London also Croydon.
2). I do not know all the postcodes but SE23, SE26, SE10, CR7 and Central Croydon
3). Does the issue occur if you try your SIM card in a different phone? No
4). Are there any issues in your area already reported on the Network Updates Board? No
5). Does this issue happen on 2G, 3G or both? To check, go to the Help Centre, select your phone and then select "network". Unknown, it requires restarting to get back on network
6). What errors are seen or heard when the issue occurs? When attempting to use the phone a notice on screen saying "Not registered on network"
7) When did you first notice this issue? After about 10 days.
😎 Is the issue permanent or intermittent (If intermittent, are there certain times of the day when it occurs)?The problem is intermittent and happens at various times of day. The only solution I have found is power off the phone and then restart.
Hope this helps.
26-06-2013 01:08 AM
I will add this information to the template
Minutes used 0 allowed Unlimited
Text messages 4 allowed Unlimited
Data 17mb allowed 2gb
That shows how much use it has been in the last month, info available as my bill is ready.
26-06-2013 07:15 PM
26-06-2013 08:38 PM - edited 26-06-2013 08:41 PM
Hi Lee
This is the best I can remember
All these was when stationary
SE23 2DT
CR7 8RW
CR0 1UA
This was while driving on a journey at SE23 3HN I gave up and restarted the phone. That journey is approximately 2 miles. Some post codes from that journey may be missing.
SE26 6PL
SE26 4BB
SE26 4QZ
SE26 4RQ
SE23 3HN
There are other places like Greenwich Park, there is a few more locations that I cannot exactly remember where I was.
26-06-2013 09:24 PM
26-06-2013 09:30 PM
I have a unbranded S4. To manually select a mobile operator you need to go to
Settings
More
More networks
Mobile networks
Network operators
Once it has finished searching it will show all the available networks and you can either choose to select a network automatically or choose one of those listed.