I originaly left Vodafone for O2. But their retention team called me and I upgraded with Vodafone. I cancelled my Note 4 order with O2 and recieved Vodafone Note 4 on 28th October. To my shock, the box was opened and Note 4's metal frame had scratches.
I called on 191 within an hour and they acknowledged the mistake. But ever since then the phone has been out of stock. I have been literally calling every Tuesday and Thurday(Vodafone delivery days) to get my phone replaced but after being 20 minutes on phone, it always resulted in disappointment.
First of all I do not know if its legal to send the phone with scratches and opened seal marked as "NEW". After expecting to find White Note 4 in stock every Tue/Fri, now I was told that I have to cancel my current contract as I have passed the maximum time for exhcanges. I have to upgrade with Vodafone again. Can you imagine after calling them so many times, this is the response I get. They were supposed to send some envelope which never arrived. I am very frustated and dissapointed with Vodafone and regretting that I have upgraded with them.
.png "Moderator (Retired)"){kind=icon}
