08-01-2011 07:02 PM
Hi, I have a problem with my galaxy s.
I have had it for about 4 months and had no problems up until now.
I was using it quite a bit last night at work whilst it was on charge (watching films, emails, internet, etc, etc)
When I got home I noticed the phone was switched off but didn’t think too much of it, I just assumed the battery had worn down. When I put it on charge it got really hot (I mean OWWWW THATS HOT!!!!!) and took it off charge. I had a closer look at the phone and saw that the heat was coming not from that battery as I assumed it would have, but from around the earpiece on the front of the phone and had a hairline crack on the inside of the screen and what looked like a bronze washer near it.
I took it to the Vodafone store where I bought it from and they informed me that irrelevant of how the crack appeared on the inside of the screen I was likely to be liable for the repairs, even though in my estimation it is a manufacturing defect as the phone has not performed up to its potential.
Could you clarify if this is the case
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08-01-2011 07:37 PM
08-01-2011 07:39 PM
I would suggest you look at the Samsung website to locate the nearest Samsung Service Centre to your location.
Take your phone directly to them, because if it is a manufacture fault they will be able to repair or replace it.