07-03-2013 12:27 PM - last edited on 07-03-2013 12:29 PM by Lee
Please can you URGENTLY help! You sent me out a replacement handset today without a back cover!..I called this morning and was never told to hang on to my existing back cover and now CANT USE MY MOBILE PHONE!! I spoke to a very rude offshore manager called 'Hagar' who said just buy one one a shop - shops do NOT SELL SAMSUNG back covers - of which Hagar pretty much called me a liar(please listen to the call!). And now I have been told to wait 48 hours for a call back?!?!?!? Please can somebody help ASAP as I need a phone!!?? My number is (mobile number removed for security)
07-03-2013 03:17 PM
07-03-2013 05:50 PM
If you need to buy, you can get back cover from eBay, eg. http://www.ebay.co.uk/itm/GENUINE-ORIGINAL-SAMSUNG
Vodafone messed up though.
07-03-2013 08:00 PM
Pretty sure an e-forum team member will be along soon but in the mean time you can buy a flip cover from any mobile phone shop, they do them in really funky colours now as well, that replace the back cover and have a cover for the screen built in. Click this LINK it's to the carphone warehouse site and a white flip case.
07-03-2013 08:43 PM
08-03-2013 08:39 AM
Thanks for your post.
I’m sorry to see what’s happened here.
We sell the flip cases online but not the back covers I’m afraid.
So that we can get this sorted I’ve sent you a quick PM. Please follow the instructions on the PM and one of our team will be able to take a look at your issue in more detail.
You can find your PM inbox here.
08-03-2013 01:03 PM
As far as I'm aware...
Any replacement device should be complete and with ALL accessories unless otherwise agreed by both parties!
To suggest a Customer has to buy part of a Phone to complete a replacement is disgusting...!
The Customer Services rep' should not be saying anything of the sort. I hope the Team sorts this out for you to your satisfaction.
08-03-2013 02:23 PM
08-03-2013 04:32 PM