Samsung

[Wayne]

Hi ninjacomputer

Thanks for your post here. We’ll be sure to update you as soon as we have anything to update you with. At this point, our support teams a still investigating this.

Thanks

Wayne

eForum Team

[Chazza]

Another person who has had this issue. I have only had the phone for a couple of weeks and I already want to chuck it out of the window.

My firmware version is 2.3.3 as well.

It's incredibly frustrating - not to mention time consuming - being ferried from the 191 helpdesk to the store and back again with each staff member you encounter giving you wildly conflicting views.

This issue was first pointed out well over a month ago now and there seems to be no progress whatsoever apart from what seems like a bog standard fob off. 

Will you be reducing or discounting our monthly contract charge considering we are not fully receiving the service we signed up for? I don't think being able to send a text message and have confidence that the receipient receives it is a lot to ask from a mobile phone operator?

[Northern-dj]

Vodafone are aware of this as you can see but the S plus has not got a massive following as the Galaxy S.

Now the Rom is the problem there is a Bug on it People that have the unbranded version have not got this problem.

Now the Galaxy s users are stuck on 2.3.3 same as you and we have no idea on when Vodafone will roll out a update, Most of them are choosing to debrand

What Vodafone do not realise is that Updates are needed

But we think Vodafone pay a Company to do the updates and this costs them money to do

Now the eforum team on here also have the same problem finding out when roms are coming out.

Now looking at Sammoblie Firmware list

2.3.5 is out for Vodafone

http://www.sammobile.com/showthread.php?t=18

Scroll down to provider firmware

If your not getting this contact your local samsung service centre and they can flash this for you

also make sure Kies is upto date

[Chazza]

Thanks for the reply Northern-dj.

I don't mean to be rude and I don't think I am being unreasonable in saying that it is not my problem that the S Plus does not have a massive following. I am paying for a service that I am not receiving. Vodafone should be aware of any pitfalls and express these before issuing the phone or at the very least be working tirelessly to rectify them; not leave their customers waiting for well over a month without any indication of any progress. I do not see it as my responsibility nor do I have the time to be phoning them, or Samsung for that matter, up every other minute to continually try and get a quite basic function to work. When recieving a brand new handset, it should be in full working order and if it isn't, Vodafone should be doing everything to make sure it is.

[Northern-dj]

i agree  with you what was ment was, If a phone like the s2 had this and as its a massive seller it would ring alarm bells higher up your device is a good bit of kit and as you said out of the box it should be working Vodafone need to take this more seriously then ther are doing (Not the eforums fault )

Now i was at my local service centre and they no all about this and he showed me a phone doing the same as yours

he has debranded it as the firmware has a fault foc for his customer and he showed me it working after so it proves there is somthing wroung now if you phoned Samsung up they will just send you back to Vodafone

Lets hope Vodafone sort this out

Hopfully a firmware update will fix this but they need to let there customers no what happening

[suemays27]

Is there any update on this? As well as long messages failing I also get 99% of my short messages fail the first time, although when I do a resend they work!

I only got my S Plus 2 weeks ago - which is after this thread started. I went back to the store last week to make sure I wasn't being an idiot and hadn't got some sort of limitation set. The guy in the store tried to tell me it was a message centre problem. I couldn't understand this as when you do a resend on a small message it sends okay.

My mates were beginning to think I'd gone loopy 'cos I was resending the long failed messages over and over again, and they were getting the first part over and over again.

If there is a known bug with something, which there clearly is, then why on earth are the stores still selling these phones and even worse, not warning you there is a problem.

Like everyone else I too am on firmware version 2.3.3

[Chazza]

Hello... Anybody?!

[Martin]

Hi Guys

We don't have an update for you at this time. As soon as we do we will let you know straight away.

Thanks

Martin

[seanratcliff]

I think im going to send this useless thing back tomorrow !!!!!!!

[Northern-dj]

Its getting a bit long winded this

[DrBike]

PDA : I9001BUKG1

PHONE : I9001BUKG1

CSC : I9001VODKF3

Build Info : The Juk  7 16:13:53 KST 2011

I've got into the habit now of selecting and copying all the text in the SMS prior to sending and then pasting into a new message if there's a failure.  I really like the phone but this 'feature' is doing my head in.

If a firmware update will fix the problem can you post instructions here please?

[sallyreprap]

I have just posted the below in a smilar thread before I discovered this thread.

'I am having the same problem and it is extremely frustrating that the staff in the call centre are not aware of the problem. I made 4 phone calls regarding this issue and not once has anyone mentioned that you are aware of the problem. It was only when I decided to look online after the call centre were unable to resolve the problem that I found this.

This really needs to be sorted ASAP. I need to be in contact with my colleagues by text when I am not in the workshop - without this facility, the business is not running efficiently and therefore I am loosing money. Will Vodafone be compensating all the Samsung Galaxy S Plus customers who have not had use of the services that they pay for? If not then I am likely to be cancelling my new contract, returning the phone and going back to O2.'

And I have now read through this thread and realised that this has been going on since September!! This is ridiculous! How long does it take to come up with a solution?

Sally

[DrBike]

I think that I've fixed the problem on my phone.

Following the instructions from this forum I downloaded and installed Kies on my laptop then used that to upgrade to the latest firmware on my phone.  I'm now on Firmware Version 2..3.5

I've not had a failed sms yet - which is quite something for this device.

[Northern-dj]

yes for some that is a fix But its the Vodafone firmware causing the problem its going to be a case of keep checking kies to see if a firmware gets rolled out

[jimsuter]

There is another thread running on this topic. I solved this problem by downloading latest version of Kies software from Samsung and updating the firmware via this software.

[jimsuter]

Here's a link to the topic http://goo.gl/jgqTk