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25-03-2014 10:08 AM
25-03-2014 10:14 AM
Hi there
Sorry to hear about what has happened to your phone - I do hope you are able to get it replaced soon!
One of the eForum Team will be able to help you get the documentation that your insurer requires. Please be patient and they will be along as soon as they can to send you a Private Message with detailed instructions on how to get in touch.
PWIAC
25-03-2014 04:21 PM
Hi Lesleyg55,
Is this a Pay monthly or Pay as you go account?
If it was a Pay as you go phone, we won’t be able to see this information.
If it was a Pay monthly account, please get in touch with the team here.
James
27-07-2014 06:27 PM
Hello,
I would like to request as well a proof of purchase. I am currently under a monthly contract.
Regards
Salvatore Bernardo
28-07-2014 02:28 PM
Hi Salvatore,
Please click here to send us your details, so we can request this for you.
Thanks,
Gemma
28-07-2014 03:10 PM
If your insurance Company are requesting a certificate of useage then you need to find another insurer. Your phone should be included in your house insurance, house and contents. If you supply them copies of your monthly invoices then that should be good enough, if they won't accept that your payments to date are not proof of usage then they are trying to wriggle out of paying you out. You should have proof of purchase ect on the sheet of paper, your 'contract', that you came away with when you took out your contract. Advice for all, insure your phone under your house and contents insurance and make sure it's written into the policy 'any item kept in the domestic house and used outside' and also make sure 'accidental damage' is included.