Support:

Samsung

Ask a question:
Reply
Rank 1: Guest
JoelerSH
Posts: 3
Registered: ‎08-11-2010

Samsug Galaxy S - Screen broken so cannot access photos :(

Desperately after some help here.

Uses my Samsung Galaxy S to take photos on holiday, but towards the end of the trip the screen broke. There was no obvious trauma that caused the break, but there is a crack under the surface of the screen and it now does not work at all.

The only thing I desperately want off the phone is the photos. However I can't access them via my PC because as the screen doesn't work I can't mount it on the PC.

When I spoke to Vodafone today they simply told me the phone would be wiped and there was 'nothing i could do', which was incredibly unsympathetic I thought. I have insurance but I don't want to use it if they are just going to wipe all my pictures. Is there anything else I can do?

Is there any way to either:-

- Access the images on the phone on my PC without having to use the mount option on the phone?
- Repair the screen without wiping the data?


Thanks in advance....
Message 1 of 6 (3,834 Views)
Rank 17: Instructor I
very_teknical
Posts: 954
Registered: ‎15-04-2010

Samsug Galaxy S - Screen broken so cannot access photos :(


Desperately after some help here.

Uses my Samsung Galaxy S to take photos on holiday, but towards the end of the trip the screen broke. There was no obvious trauma that caused the break, but there is a crack under the surface of the screen and it now does not work at all.

The only thing I desperately want off the phone is the photos. However I can't access them via my PC because as the screen doesn't work I can't mount it on the PC.

When I spoke to Vodafone today they simply told me the phone would be wiped and there was 'nothing i could do', which was incredibly unsympathetic I thought. I have insurance but I don't want to use it if they are just going to wipe all my pictures. Is there anything else I can do?

Is there any way to either:-

- Access the images on the phone on my PC without having to use the mount option on the phone?
- Repair the screen without wiping the data?


Thanks in advance....


What exactly do you mean by you can't 'mount' the phone?

When you connect the device to a PC using a USB cable, what happens?
Unless you had your phone set up to 'ask on connection' in the settings, the phone should show up on a PC and you should be able to browse the contents using Windows.

Are definitely sure that its just the screen that's gone and the phone is still working?
ie. when you switch the phone do you hear the startup sounds?


Rather than getting a brand new replacement under the Insurance over the phone, You could go into a Vodafone store, explain to them what has happened and ask them to send the phone off for repair (to be paid for by the Insurance)
Specifying that you just want the screen replaced and for them not to wipe the phone.
Message 2 of 6 (3,834 Views)
Moderator (Retired)
Trev
Posts: 3,706
Registered: ‎04-05-2010

Samsug Galaxy S - Screen broken so cannot access photos :(

Hi joeler SH and welcome to the Vodafone eForum. :)

I can see why you need to retreive your photo's, but these would need to be removed before it's returned for repair. Have you tried to connect the device? I'd certainly advise you try this firstly.

As a security, and data protection measure, all returned devices are wiped before they are repaired. This is a defined policy of which there is no exception.

Let me know how you get on.

Regards

Trev
eForum Team
Message 3 of 6 (3,834 Views)
Rank 1: Guest
JoelerSH
Posts: 3
Registered: ‎08-11-2010

Samsug Galaxy S - Screen broken so cannot access photos :(


Hi joeler SH and welcome to the Vodafone eForum. :)

I can see why you need to retreive your photo's, but these would need to be removed before it's returned for repair. Have you tried to connect the device? I'd certainly advise you try this firstly.

As a security, and data protection measure, all returned devices are wiped before they are repaired. This is a defined policy of which there is no exception.

Let me know how you get on.

Regards

Trev
eForum Team


I have tried connecting the device - and my PC will register that something is trying to connect, but I cannot access it, because as per the earlier post, I think my phone must be set up to ask for a connection.

As you have confirmed that Vodafone ( extremely frustratingly) will wipe the data, then I can not see that I have any other choice but to try and speak to a data recovery specialist and see what they can do.
Message 4 of 6 (3,834 Views)
Rank 21: Instructor V
ado28
Posts: 2,477
Registered: ‎17-09-2010

Samsug Galaxy S - Screen broken so cannot access photos :(


I have tried connecting the device - and my PC will register that something is trying to connect, but I cannot access it, because as per the earlier post, I think my phone must be set up to ask for a connection.

As you have confirmed that Vodafone ( extremely frustratingly) will wipe the data, then I can not see that I have any other choice but to try and speak to a data recovery specialist and see what they can do.


Thats would probably be the best thing to do. Tip: install an external sd card and always save your pics and personal stuff on that just in case the internal card or the phone dies. I lost all my precious photos of my daughters first holiday when a brand new pc I bough crashed. I was most upset as these memories can't be replaced.


For hints, tips and flashing guides, visit my youtube page www.youtube.com/puggereduk
Message 5 of 6 (3,834 Views)
Rank 1: Guest
JoelerSH
Posts: 3
Registered: ‎08-11-2010

Samsug Galaxy S - Screen broken so cannot access photos :(


Thats would probably be the best thing to do. Tip: install an external sd card and always save your pics and personal stuff on that just in case the internal card or the phone dies. I lost all my precious photos of my daughters first holiday when a brand new pc I bough crashed. I was most upset as these memories can't be replaced.


Absolutely. I foolishly assumed there was a SD card in there but didn't actually check :(

Fingers crossed the data recovery guys can work their magic!

Thanks for all the answers.
Message 6 of 6 (3,834 Views)