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Rank 1: Guest
Posts: 7
Registered: ‎24-08-2009

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi, I've had my new Samsung C6625 for a couple of weeks and had great difficulty setting it for emails, however after several days we managed to get it working. Its now still receiving emails but wont let me send me any. It bounces back and says '530 authentication required'. It was working fine so I dont understand why's its stopped. I've tried ticking the box for 'Outgoing server requires authentication' but this hasnt worked. Please help!
Message 1 of 16 (2,202 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi Rachel.l.smith,

Welcome to the wonderful online community that is the Vodafone eForum.

When looking at this type of query we need to know a few things;

What Email are you using? (hotmail, yahoo, sky, gmail)
What outgoing mail server are you using?

If not already have you tried send.Vodafone.net?

if you are using this have you tried your own mail server outgoing mail server? (smtp.gmail.com)

If you can let us know then one of our Email specialists can look into this for you.

James
eForum Team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 2 of 16 (2,202 Views)
Rank 1: Guest
Posts: 7
Registered: ‎24-08-2009

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi Rachel.l.smith,

Welcome to the wonderful online community that is the Vodafone eForum.

When looking at this type of query we need to know a few things;

What Email are you using? (hotmail, yahoo, sky, gmail)
What outgoing mail server are you using?

If not already have you tried send.Vodafone.net?

if you are using this have you tried your own mail server outgoing mail server? (smtp.gmail.com)

If you can let us know then one of our Email specialists can look into this for you.

James
eForum Team



Hi James,

All of the emails are from Microsoft Outlook using our Microsoft server on IMAP4. I'm not sure what you mean by 'send.vodafone.net'? Please let me know and I'll try.

Thanks

Rachel
Message 3 of 16 (2,202 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi Rachel,

I apologise that my post was a little unclear.

When you set up any Email on your phone you have an incoming and an outgoing mail server normally you would set your incoming mail server as the mail server for the eMail address you are using and the outgoing mail server would be set as our mail server as you are using our netowrk connection to send the Email.

So that we can gauranty that we are setting this up correctly, please can you delete the current email settings you have and follow the instructions below to set up your Email on your handset. (sorry this is going to be a long post)

1. Press Start
2. Scroll to and select Messaging
3. Scroll to and select New Email Account
4. At Email address enter your account email address e.g. john.smith@vodafone.net
5. Scroll to Password enter your account password
6. Scroll to Save password and press the centre of the navigation key to put a tick in the
box
7. Press Next
8. Untick (by pressing the centre of the navigation key) Try to get e-mail settings
automatically from the internet
9. Press Next
10. At Select your provider scroll left/right to select Internet email
11. Press Next
12. At Your Name enter your name e.g. John Smith
13. Scroll to Account display name and enter a name for your account password e.g.
vodafone mail
14. Press Next
15. At Incoming mail service enter your email providers incoming server address e.g.
imap.vodafone.net (this is the incoming mail server for you Email provider)
16. Scroll to Account type scroll left/right to select your email providers account type pop3
or Imap4
17. Press Next
18. At User Name enter your account login name e.g. John.Smith
19. Press Next
20. At Outgoing (SMTP) mail server enter send.vodafone.net
21. Outgoing server requires authentication should be unticked for vodafone mail and most
other accounts
22. Scroll to and select Advanced Server Settings
23. Requires SSL for Incoming and Outgoing mail options should be unticked for vodafone
mail and most other accounts
24. Scroll to Network connection: scroll left/right to select WAP Proxy network
25. Press Done
26. Press Next
27. Scroll to and select Review all download settings:
28. At Automatic send/Receive scroll left/right to select e.g. Manually or any other option
of your choice
29. At Download messages: scroll left/right to select e.g. Today’s messages or any other
option of your choice
30. Press Next
31. At Message format / Message download limit / and Download attachments
options scroll left/right to select e.g. the option of your choice
32. Press Finish


If you can let me know how you get on with this, or where you get stuck and i can help you further.

James
eForum team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 4 of 16 (2,202 Views)
Rank 1: Guest
Posts: 7
Registered: ‎24-08-2009

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi Rachel,

I apologise that my post was a little unclear.

When you set up any Email on your phone you have an incoming and an outgoing mail server normally you would set your incoming mail server as the mail server for the eMail address you are using and the outgoing mail server would be set as our mail server as you are using our netowrk connection to send the Email.

So that we can gauranty that we are setting this up correctly, please can you delete the current email settings you have and follow the instructions below to set up your Email on your handset. (sorry this is going to be a long post)

1. Press Start
2. Scroll to and select Messaging
3. Scroll to and select New Email Account
4. At Email address enter your account email address e.g. john.smith@vodafone.net
5. Scroll to Password enter your account password
6. Scroll to Save password and press the centre of the navigation key to put a tick in the
box
7. Press Next
8. Untick (by pressing the centre of the navigation key) Try to get e-mail settings
automatically from the internet
9. Press Next
10. At Select your provider scroll left/right to select Internet email
11. Press Next
12. At Your Name enter your name e.g. John Smith
13. Scroll to Account display name and enter a name for your account password e.g.
vodafone mail
14. Press Next
15. At Incoming mail service enter your email providers incoming server address e.g.
imap.vodafone.net (this is the incoming mail server for you Email provider)
16. Scroll to Account type scroll left/right to select your email providers account type pop3
or Imap4
17. Press Next
18. At User Name enter your account login name e.g. John.Smith
19. Press Next
20. At Outgoing (SMTP) mail server enter send.vodafone.net
21. Outgoing server requires authentication should be unticked for vodafone mail and most
other accounts
22. Scroll to and select Advanced Server Settings
23. Requires SSL for Incoming and Outgoing mail options should be unticked for vodafone
mail and most other accounts
24. Scroll to Network connection: scroll left/right to select WAP Proxy network
25. Press Done
26. Press Next
27. Scroll to and select Review all download settings:
28. At Automatic send/Receive scroll left/right to select e.g. Manually or any other option
of your choice
29. At Download messages: scroll left/right to select e.g. Today’s messages or any other
option of your choice
30. Press Next
31. At Message format / Message download limit / and Download attachments
options scroll left/right to select e.g. the option of your choice
32. Press Finish


If you can let me know how you get on with this, or where you get stuck and i can help you further.

James
eForum team


Hi James,

I have changed my outgoing mail server to send.vodafone.net and the network connection to Wap Proxy Network and now my email wont receive either, its says Error Syncronising.

Thanks

Rachel
Message 5 of 16 (2,202 Views)
Moderator (Retired)
Posts: 2,097
Registered: ‎17-03-2008

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi Rachel,

Many thanks for getting back to us.

Quite strange that you are now getting this error if it is just the proxy network and outgoing mail server has been changed, :huh: could you please try using the following for me please:

smtp.vodafone.net rather than send.vodafone.net for me to see if then syncs the email configuration up accordingly, if not please let us know.

For other email users, please take a moment to check out our online Email Help centre, |I assure you, we sometimes use it here and can prove very useful.

Many thanks

Andrew
eForum Team
Want to give me some feedback? Yes
Message 6 of 16 (2,202 Views)
Rank 1: Guest
Posts: 7
Registered: ‎24-08-2009

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi Rachel,

Many thanks for getting back to us.

Quite strange that you are now getting this error if it is just the proxy network and outgoing mail server has been changed, :huh: could you please try using the following for me please:

smtp.vodafone.net rather than send.vodafone.net for me to see if then syncs the email configuration up accordingly, if not please let us know.

For other email users, please take a moment to check out our online Email Help centre, |I assure you, we sometimes use it here and can prove very useful.

Many thanks

Andrew
eForum Team



Hi Andrew,

I have tried changing it to smtp.vodafone.net and to WAP Proxy as before and I still get the error message saying it cant syncronise. I then left it as smtp.vodafone.net but changed it back to the Internet, it then let me receive my emails but still would not send.

Please help!

Thanks

Rachel
Message 7 of 16 (2,202 Views)
Moderator (Retired)
Posts: 13,816
Registered: ‎28-11-2008

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi Rachel.l.Smith,

Ca you check for me if there is any other diifference between the incoming settings you had in place initially and those in the instructions James gave? I want to check if there is anything else which may be contributing there for you.

Also, can you clarify for me which error you are getting and when - is it the synchronising error when the incoming emails don't work either and the 503 error when it's just the outgoing ones?

With the instructions James gave, there is the following block:

21. Outgoing server requires authentication should be unticked for vodafone mail and most other accounts
22. Scroll to and select Advanced Server Settings
23. Requires SSL for Incoming and Outgoing mail options should be unticked for vodafone mail and most other accounts


With the error yopu originally mentioned referring to "authentication", can you double check what security is required, as it may be that you wioll need to set up this on the handset to allow the emails to send.

I'm confident we'll get to the bottom of this for you.

DaveN

eForum Team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 8 of 16 (2,202 Views)
Rank 1: Guest
Posts: 7
Registered: ‎24-08-2009

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi Rachel.l.Smith,

Ca you check for me if there is any other diifference between the incoming settings you had in place initially and those in the instructions James gave? I want to check if there is anything else which may be contributing there for you.

Also, can you clarify for me which error you are getting and when - is it the synchronising error when the incoming emails don't work either and the 503 error when it's just the outgoing ones?

With the instructions James gave, there is the following block:



With the error yopu originally mentioned referring to "authentication", can you double check what security is required, as it may be that you wioll need to set up this on the handset to allow the emails to send.

I'm confident we'll get to the bottom of this for you.

DaveN

eForum Team


Hi Dave,

All of the incoming settings were the same as I had before, the only things I changed was the outgoing mail server and changed 'The Internet' to 'WAP Proxy', which I have now changed back to The Internet and my outgoing server address. When this is set I get the 530 Authentication required only on outgoing emails, my incoming emails are coming through fine.

What do you mean when you refer to 'can I check the security settings'? It might be worth noting that I was able to send fine and now all of a sudden this has occurred.

Thanks

Rachel Smith
Message 9 of 16 (2,202 Views)
Moderator (Retired)
Posts: 6,333
Registered: ‎11-08-2008

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hello Rachel

Your email settings seem fine as you're able to receive emails, in addition the 503 Authentication error could simply be down to a 'mis-communication' with the main email account itself, may I suggest we try to open a new 'relationship' as follows:

1. Using your main email account (i.e BT, Google, Yahoo, pop email etc) try to change the password you would use to log in.

2. Keep the same settings you'd normally use to log in when the email worked correctly on the phone.

3. Now try to log in (via the phone) with the new password

4. If this fails then please delete the account from the phone and set it up again

I understand this has been ongoing for a while now, however the only advice we can offer will involve confirming settings on the handset and as it is receiving emails there is no block or 'switch' we can manipulate at network level, or via your mobile account, :(

We're more than happy to help however, and I'm certainly keen to find out where the main problem lies, in a lot of cases it could be a random and temporary glitch, but at this point keeping the original settings would be the way to go, :)

Thanks

Reidar :ph34r:

eForum Team
Message 10 of 16 (2,202 Views)
Rank 1: Guest
Posts: 7
Registered: ‎24-08-2009

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hello Rachel

Your email settings seem fine as you're able to receive emails, in addition the 503 Authentication error could simply be down to a 'mis-communication' with the main email account itself, may I suggest we try to open a new 'relationship' as follows:

1. Using your main email account (i.e BT, Google, Yahoo, pop email etc) try to change the password you would use to log in.

2. Keep the same settings you'd normally use to log in when the email worked correctly on the phone.

3. Now try to log in (via the phone) with the new password

4. If this fails then please delete the account from the phone and set it up again

I understand this has been ongoing for a while now, however the only advice we can offer will involve confirming settings on the handset and as it is receiving emails there is no block or 'switch' we can manipulate at network level, or via your mobile account, :(

We're more than happy to help however, and I'm certainly keen to find out where the main problem lies, in a lot of cases it could be a random and temporary glitch, but at this point keeping the original settings would be the way to go, :)

Thanks

Reidar :ph34r:

eForum Team


Hi,

I dont log into my account on my phone as all of the settings are already there, however I went into settings and changed my password on my phone and seperately on my computer too. This made no difference, I could still receive emails but not send. I then deleted the email account all together and reset it up, however no change again (I can receive but cannot send).

Thank you

Rachel
Message 11 of 16 (2,202 Views)
Tech Team
Posts: 9,316
Registered: ‎08-06-2009

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi Rachel,

Wow, you've had some of the biggest brain-box guru's helping out with this one between DaveN, Reidar and James - they're often the people I go to if I get stuck :wacko: I'm really sorry your gremlin still refuses to budge! :(

Out of interest, is the email you're trying to set up the same one you have registered here on your eForum account? As it's through a Microsoft exchange server, the only other thing I can suggest on top of what my fellow mods have said is to make sure your IT dupport have allowed mobile access to the email account. Some work emails have very stringent security protocols and mobile access is often a default on many exchange servers. This can be amended by your technical support on the server.

Let me know how you get on with them and if indeed it is a case of being locked out. I'd love to see this resolved once and for all! ;)

Cheers, Ben
eForum Team

Message 12 of 16 (2,202 Views)
Rank 1: Guest
Posts: 7
Registered: ‎24-08-2009

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi Rachel,

Wow, you've had some of the biggest brain-box guru's helping out with this one between DaveN, Reidar and James - they're often the people I go to if I get stuck :wacko: I'm really sorry your gremlin still refuses to budge! :(

Out of interest, is the email you're trying to set up the same one you have registered here on your eForum account? As it's through a Microsoft exchange server, the only other thing I can suggest on top of what my fellow mods have said is to make sure your IT dupport have allowed mobile access to the email account. Some work emails have very stringent security protocols and mobile access is often a default on many exchange servers. This can be amended by your technical support on the server.

Let me know how you get on with them and if indeed it is a case of being locked out. I'd love to see this resolved once and for all! ;)

Cheers, Ben
eForum Team



Hi,

Sorry for the delay, I've been away from the office.

I've spoken to my IT department and they've said its nothing at our end because the emails were working fine originally however have now stopped and nothing has been changed on the server settings. I have noticed one thing, I can send emails to my colleagues and they send fine however as soon as I try and send to a different domain I get this error message.

Please help!

Thanks

Rachel Smith
Message 13 of 16 (2,202 Views)
Moderator (Retired)
Posts: 13,083
Registered: ‎09-09-2008

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi,

Sorry for the delay, I've been away from the office.

I've spoken to my IT department and they've said its nothing at our end because the emails were working fine originally however have now stopped and nothing has been changed on the server settings. I have noticed one thing, I can send emails to my colleagues and they send fine however as soon as I try and send to a different domain I get this error message.

Please help!

Thanks

Rachel Smith

Hi Rachel,

Thanks for the update.

This is a very odd issue, but I'm happy that I can shed some light on this, although it may not be the news you were wanting to hear.

The error code 530 is being generated by your company SMTP server. That's the server responsible for sending your emails.
Since you're able to send emails to addresses within your own domain, and only get the error when trying to send to external users, this pretty much confirms that the problem is indeed with your company's SMTP settings and not our network.

I can appreciate that they claim nothing has changed on their end, but if you go back to them with this new information, and the fact that the error code is being sent by their own server, I believe they will have a better idea of what to look for to get this resolved for you :)

Jon

eForum Team
Want to give me some feedback? click here
Message 14 of 16 (2,202 Views)
Rank 1: Guest
Posts: 3
Registered: ‎15-03-2010

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hello Rachel

Your email settings seem fine as you're able to receive emails, in addition the 503 Authentication error could simply be down to a 'mis-communication' with the main email account itself, may I suggest we try to open a new 'relationship' as follows:

1. Using your main email account (i.e BT, Google, Yahoo, pop email etc) try to change the password you would use to log in.

2. Keep the same settings you'd normally use to log in when the email worked correctly on the phone.

3. Now try to log in (via the phone) with the new password

4. If this fails then please delete the account from the phone and set it up again

I understand this has been ongoing for a while now, however the only advice we can offer will involve confirming settings on the handset and as it is receiving emails there is no block or 'switch' we can manipulate at network level, or via your mobile account, :(

We're more than happy to help however, and I'm certainly keen to find out where the main problem lies, in a lot of cases it could be a random and temporary glitch, but at this point keeping the original settings would be the way to go, :)

Thanks

Reidar :ph34r:

eForum Team


Hi,
I am having a similar problem. I can receive emails from my @ntlworld.com address but cannot send. I have changed the outgoing mail to send.vodafone.net. The phone tells me that the message has been sent, it appears in the sent items on the phone, yet doesn't get delivered to the intended recipient
Message 15 of 16 (2,202 Views)
Moderator (Retired)
Posts: 483
Registered: ‎13-06-2009

Samsung C6625 - Sending Emails Failed - 530 Authentication Required

Hi PG1811

Firstly welcome the wonderful world that is the eForum, great to have you on board. :)

Ok when your phone tells you that the date you are trying to send has indeed been sent and it is showing in your sent items then the issue does not lie with your phone or email account settings.

The reason for this is that your settings are correct, if they were failing then you would get a specific error message.
If it's that your not getting a delivery report that just means that the message has not yet been received at the other end.
Therefore the problem may lie with the recipient as it is at there end that they are not receiving the emails.
This could be for any number of reasons, main one could be the spam filter, ask them to check to see if it has been delivered in the spam emails.

If you ask them to either contact their service provider so they can check the details or indeed of they are on Vodafone they can post exactly whats happening on here. Or go onto the Help section of our website and check the email settings on the handset.

Also try sending an email to yourself from your phone and you should see that it goes full circle.


Give that a try, if you need help with anything else please get in touch

Kind Regards
Kat
eForum team
Want to give me some feedback? Yes
Message 16 of 16 (2,202 Views)
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