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Rank 3: Occasional Poster
joannakd
Posts: 42
Registered: ‎30-05-2009

Samsung Galaxy S3 turning itself off randomly since day one

Whether I make a phone call or whether I am texting or even not doing anything, the S3 just switches itself off for no reason.

Really annoying.

 

Does anyone else have this problem ?

 

If it's a faulty 'phone, I want a new 'phone because it is really unprofessional.

Message 1 of 7 (6,178 Views)
Rank 42: Oracle I
thesoupdragon
Posts: 6,176
Registered: ‎09-10-2010

Re: Samsung Galaxy S3 turning itself off randomly since day one

If a Phone shows any sign of malfunction within the first 7 days, you should always return it... :smileywink:

 

Your only option now will be a Free Warranty repair.

Either with Vodafone or directly with Samsung.

 

How to arrange a Vodafone Repair

 

Samsung Service Centre Locator
 
0330 7267864
Monday - Saturday: 9am - 6pm
Bank Holidays: 10am - 4pm

 

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Message 2 of 7 (6,171 Views)
Rank 3: Occasional Poster
joannakd
Posts: 42
Registered: ‎30-05-2009

Re: Samsung Galaxy S3 turning itself off randomly since day one

I am aware of the 7 day or 14 day rule depending on the method of purchase.

The first time it happened, I thought I had switched it off by accident whilst making a call.

It don't think it did happen in the first seven days.

Message 3 of 7 (6,169 Views)
Rank 42: Oracle I
thesoupdragon
Posts: 6,176
Registered: ‎09-10-2010

Re: Samsung Galaxy S3 turning itself off randomly since day one

The title of your post states... "Samsung Galaxy S3 turning itself off randomly since day one"

So I assumed that was the case, my apologies if I misunderstood!

 

However your options remain the same, you can contact 191 or hang on for one of the Team to contact you. Or if you prefer you can go directly to Samsung.

 

Wink.gif

halloweenSig.png

Message 4 of 7 (6,160 Views)
Rank 3: Occasional Poster
joannakd
Posts: 42
Registered: ‎30-05-2009

Re: Samsung Galaxy S3 turning itself off randomly since day one

Apologies, by that I meant that is has been happening 'roughly' since the beginning, whether it was day three or day eight, I can't remember - only last month ! This means sitting on the 'phone arguing with VF on Monday !
Message 5 of 7 (6,157 Views)
Rank 21: Instructor V
ado28
Posts: 2,477
Registered: ‎17-09-2010

Re: Samsung Galaxy S3 turning itself off randomly since day one

A guy at work had this problem with his S1 a few months ago so brought it to me to inspect. I put it down to corrupt firmware and reflashed it with a new stock rom and this cured the problem. If you haven't updated to Jellybean yet then see if it will update and take it from there. If it still does it then you can either send it in to Vodafone or Samsung for repair or flash it with a clean stock rom. Soupdragon has a smashing step by step guide that even your granny could follow!



For hints, tips and flashing guides, visit my youtube page www.youtube.com/puggereduk
Message 6 of 7 (6,146 Views)
Rank 34: Scholar III
Northern-dj
Posts: 7,076
Registered: ‎23-10-2008

Re: Samsung Galaxy S3 turning itself off randomly since day one

This is a Firmware Issue as said above the Vodafone S1 was plagued with this my own phone had a corrupted firmware 

Now a factory reset will not fix this, if its outside the cool of i would avoid sending it back to Vodafone and take it to a samsung service centre and get them to sort this out 

There is a way to do this yourself but as its so new i would let Samsung sort this 


Message 7 of 7 (6,111 Views)