04-03-2011 10:02 PM
I've been a customer of yours since June last year when I was sold a Samsung Vodafone 360 phone and it has been unfit for purpose. It does not do what it says on the tin. No wi-fi; slow to respond; loses all my texts and contacts - it has been in to repair twice and it's no better. Please may I have a working phone or my £80 back?! Thank you.
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05-03-2011 09:29 AM
Hiya, if your phone is not working as it should then it can be sent for a repair, or a software update, which can resolve many issues, outwith this your issue would be account specific and would need to be raised off the forum, or by emailing via the contact us part of the web site
07-03-2011 09:41 AM
I had an H1 and had numerous problems with it, after constantly sending my phone back and on the phone to customer services who were no help whatsoever, I sent an e-mail to the CEO of vodophone, if you type in google FEEDBACK TO CEO you should get a site where you can send an e-mail to them. You should get a call from a nice guy 2 days later offering you a new phone. Tell them you are happy with vodafone but just want a phone that works and does what it says on the box.
06-07-2011 08:27 PM
Good Luck and don't give up until you are happy!
14-09-2011 02:31 PM
hello any samsung m1 techies out there?
i have owned the samsung m1 for a year now and i may get strung up for this but i love the phone lol my problem is there has been no updates for it and and not a great apps list, vodafone 360 is limited and thats if you can log in? i've been trying for around 3-4 months now but no! i can however login online(home)
so is 360 dead? android too big! please don't leave me out to dry, i like my m1
any help appreciated
15-09-2011 10:52 PM
Welcome to the Vodafone eForum from all of the team.
I never like to be the bearer of bad news however the 360 service is now in the process of being shut down.
It is currently closed to new registrations and the entire 360 service will be shut down in the next couple of months.
Due to this I very much doubt that there will be any further updates for the device or any more apps developed.
Can I ask if you are on PAYT or Contract? As we may be able to get a similar phone sorted for you as part of an upgrade.
If you have any comments on how I have answered your post today, please complete our short customer feedback survey.
12-12-2011 11:58 AM
just a quickie? got a text message from vodafone telling me to visit the nearest shop for exchange of the samsung m1, 360 closed 1st december but all the shops keep saying the same thing " not got phones in yet" other than that they have not got a clue? can someone at vodafone please tell me when should we go to the shop for exchange? as you will already know that the phone does'nt function anymore!
14-12-2011 02:36 PM