05-03-2012 07:24 AM
Solved! See solution
06-03-2012 03:03 PM
Thanks for you post. It's not an error that we've particularly come across on updating the app.
Firstly I would suggest to check your certificates are set to ALL so that you can download and install any app to your device. You can do this by going to Menu > Settings > Network Settings > Certificates.
If they're set to ALL I'd recommend clearing your cache and cookies in the browser settings and re-attempting the update.
Can you still use the app in it's current state or is the upgrade required before it will let you back on to the app?
07-03-2012 07:37 AM
08-03-2012 11:30 AM
Thanks for getting back to us on this one.
I have taken a look at this again for you and the only thing that I can suggest would be to see if it is possible to remove the certificate and try again, this should then prompt you to install the new certificate for the application.
Unfortunately I don’t have the handset to test this on.
08-03-2012 06:46 PM
09-03-2012 01:29 PM
We'll need to look into this a little closer to see what's happening for you, so I'm sending you both a PM to get some details. Once we have these we can pass this to our technical guys for investigation.
If you can include your software build, the current version of Vodafone Music (if you can access it) and the link that you're clicking for reference as well as the requested information then that would be great.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
11-03-2012 01:21 AM
I have provided most of the information you asked for via the 'Contact Us' section of the website, as you had requested.
Will you be able to let me know any updates via this thread on the forum, or would I just receive a response via email only?
20-03-2012 01:40 AM
Thanks for the reply. Have you heard anything from the devices team at present, or can you chase them for an update on when they're likely to have an answer on this one?
25-03-2012 05:43 PM
26-03-2012 10:05 AM
10-04-2012 07:10 AM
10-04-2012 09:50 AM
12-04-2012 08:41 AM
Many thanks for your patience.
The devices teams have been able to replicate the fault and are currently working on a workaround for you.
Unfortunately the issue is with the link that the handset is automatically pointing you to however as of yet I’ve not had a confirmation of a resolution but I can see that the case is still open for you.
Once I have a confirmation of a resolution I will be back in touch.
03-05-2012 06:38 PM
At the moment I’m not sure exactly when a fix will be given however from what I can see they have identified where the issue lies and are currently working on either an update URL or other workaround to get this sorted for you.
I can only apologise for the inconvenience that this has caused.
24-05-2012 08:27 AM