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30-01-2015 10:21 PM
I've had an S5 for just over a month now, having got it with my new contract.
However, in the last week it's randomly starting restarting itself - there's no pattern to it, It will do it after being used for hours or after being idle for a while. I've removed the SD card, done a factory reset and even seen it restart during the restore process.
Anyway, I was thinking instead of going via Vodafone to have it sent off and await a repair, I could just go direct to Samsung themselves as obviously that's who the warranty is with really.
Also, handily one of the Samsung Support Centres is fairly close to me so I can actually drop in and potentially get it repaired/replaced that day.
Has anyone else gone about getting a phone fixed in this way and got it resolved quicker than going via Vodafone?
30-01-2015 10:27 PM
30-01-2015 10:44 PM
Yes, there's one about 8 miles from me. So the prospect of having it fixed the same day rather than being without for many days is a lot more appealing. Just a shame they're closed weekends.
Phone had been working perfectly for over a month but it's now restarting several times a day (sometimes 5-10 consecutive restarts) which is also killing my battery life.
Have a new battery arriving tomorrow just in case that's the issue.
Thanks for your input
31-01-2015 07:21 AM
01-02-2015 03:01 PM
As a company, we’ve recently abandoned Samsung mobiles – way too many work hours spent trying to get warranty repairs done; Anova (their repair company) repeatedly billing for repair of non-existent damage (yes, that is Fraud; we caught them twice and I can't believe we're the only customers they've tried this with); the attitude of Samsung management to identified serious problems… they just don’t care.
Apple's profits are rising and Samsung's a plummeting for good reason.