Had a problems with galaxy note 3 , So far got the phone a year ago, then its rebooting in same month , so email them they told me bring back, took the phone where I bought it ,they look at my phone and straight away they give me a brand new one ,was so pleased with it after 2 months later it start to reboot again during my holiday ,couldnt even use it for my satnav purposes or finding a good restaurant or google map etc etc.... and guess what my bill cost me 100 pound instead of 30 pound so didnt say anything, but sent an email again explaining my situation and upset about it ,didnt get a reply ,stay quiet waited an answer ........2 weeks ago my better halfs contract run out, she is on phone ,the guy said "will do this for you inexpensive bla bla bla" awesome she got contract better then pay monthly anyone else got probably , end of conversation the guy on the phone asked "is there anything I can do for you" while Im swearing to my galaxy note 3 phone, my better half said "yes" and handed to me she said "if you dont ask you wont get nothing "so I told the guy my situation he said "they should sort this out I drop a note on the system and u go to store and they will look after you, just show up like that okay" then so took my way to store next day ( and now Im so against the samsung galaxy note however, I love their drawing pen ,but I decided to not to have samsung as youtube fill with lots of videos reboot looping issues) so Im in store the girl said" can I help" ,yes you may, there you go my phone ,they told me they leave a note on the system for me so would u check that out for me give the details etc etc ...." yes we can take your phone and sent to the repair..... "was the answer I stood and said "look Im not happy with samsung as you not know the situation of this phone and my frustrated experience, let me explain to you ,told her this is the second brand new phone and same problem again ,and Im the kind of guy you cant find even a scratch on my phone, u know but its reboots so software fault, but it did effect my life experience and fill it with lots of frustrations with samsung and Im not happy with the company(samsung), Im happy with vodafone as they keen to help me, now what is my options? would you tell me ? she said "I cant do anything"I said " can I spoke to ur manager? " she said "nope he cant do antyhing either "was the answer, she said" you can call customer service" (that point once she said that I was fuming), If I wanted to see a amanager, (I have to see that person and I will see that person no matter ridicolous your costumer service capabilities blue haired vodafone help desk staf... )" they must give her some customer training course vodafone please!!!" so I called customer service and told my situation they told me they will investigate and will see what will happen so far 24 and 48 hours to contact me back so waiting..... Im not satisfied with samsung or any other company taking my time to fix my phone after all Im paying money and If im gonna use that phone and keep reboot loop I rather not use it and leave the vodaphone simple is that sorry for my anger but this is ridicolous.!!!
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