Samsung

[ZoeCassidy7]

I got my phone from carphone warehouse in august and in october it started crashing. They said it was caused by condensation damage and would cost too much to fix. It worked okay apart from occasional crashes and the power button not working, but it has now crashed completely. I am now without a phone and paying £40 a month on a 2 year contract. I cannot afford a new handset and my insurance will not cover "water" damage. What should I do?

[63johnw]

hi. find your nearest Samsung repair centre, Google it and you should find it. contact them and explain your problem.

they will then advise you on what to do and how to proceed.

[thesoupdragon]

Samsung Service Centre Locator

You may need to use a postal service if there is no centre near you.

3rd party repairers such as CarPhone Warehouse are governed by Samsungs Terms of repair.

However Samsung themselves are more lenient, unless it has actually been dropped into water then you will have Void your Warranty.

You could look into your Household insurance for accidental damage?

[63johnw]

just a thought too, don't mention anything about water damage to Samsung.
Just tell them your phone stopped working.
Let them have a look and decide what is wrong.

[ZoeCassidy7]

Thanks guys. No I didn't actually drop it in water and my household insurance won't cover it. I'll contact them and see what they say. Thanks

[63johnw]

Let us know how you get on ?

[ado28]

Don't mention water to Samsung. Let them find out whats wrong with it.