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Rank 1: Guest
ZoeCassidy7
Posts: 3
Registered: ‎25-05-2012

Samsung galaxy s

Posted from Facebook
I got my phone from carphone warehouse in august and in october it started crashing. They said it was caused by condensation damage and would cost too much to fix. It worked okay apart from occasional crashes and the power button not working, but it has now crashed completely. I am now without a phone and paying £40 a month on a 2 year contract. I cannot afford a new handset and my insurance will not cover "water" damage. What should I do?
Message 1 of 7 (3,138 Views)
Rank 32: Scholar I
63johnw
Posts: 1,774
Registered: ‎21-10-2009

Re: Samsung galaxy s

hi. find your nearest Samsung repair centre, Google it and you should find it. contact them and explain your problem.

they will then advise you on what to do and how to proceed.

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Message 2 of 7 (3,135 Views)
Rank 41: Professor V
thesoupdragon
Posts: 5,822
Registered: ‎09-10-2010

Re: Samsung galaxy s

Samsung Service Centre Locator

 

You may need to use a postal service if there is no centre near you.

 

3rd party repairers such as CarPhone Warehouse are governed by Samsungs Terms of repair.

However Samsung themselves are more lenient, unless it has actually been dropped into water then you will have Void your Warranty.

 

You could look into your Household insurance for accidental damage?

 

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Message 3 of 7 (3,133 Views)
Rank 32: Scholar I
63johnw
Posts: 1,774
Registered: ‎21-10-2009

Re: Samsung galaxy s

just a thought too, don't mention anything about water damage to Samsung.
Just tell them your phone stopped working.
Let them have a look and decide what is wrong.

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Message 4 of 7 (3,127 Views)
Rank 1: Guest
ZoeCassidy7
Posts: 3
Registered: ‎25-05-2012

Re: Samsung galaxy s

Posted from Facebook
Thanks guys. No I didn't actually drop it in water and my household insurance won't cover it. I'll contact them and see what they say. Thanks
Message 5 of 7 (3,070 Views)
Rank 32: Scholar I
63johnw
Posts: 1,774
Registered: ‎21-10-2009

Re: Samsung galaxy s

Let us know how you get on ?:smileywink:

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Message 6 of 7 (3,068 Views)
Rank 21: Instructor V
ado28
Posts: 2,477
Registered: ‎17-09-2010

Re: Samsung galaxy s

Don't mention water to Samsung. Let them find out whats wrong with it.



For hints, tips and flashing guides, visit my youtube page www.youtube.com/puggereduk
Message 7 of 7 (3,031 Views)