Unfortunately Vodafone updates has stopped (S3 mini)

[garyajones1977]

Hi,

I have in the last week upgraded my handset to a Samsung S3 mini and am already getting a error. I have installed all of the latest versions of the software (I think).

The problem is when I click on a link (url) to a website from within an app, such as Facebook or Yahoo Mail, I always get the error Unfortunately Vodafone updates has stopped.

Please can someone assist me as I can not see a solution online for this.

Thanks

Gary

[hrym]

The first thing would be to go into Settings|Apps, then Force Stop it and Clear Data.  It's a bit odd that it appears to be triggered by something unrelated, but give this a go and see what happens.

[garyajones1977]

Tried that but the problem still remains. Even by force stopping the app it still manages to start itself again somehow.

[hrym]

Well, that's me fresh out of ideas.  Any suggestions, @thesoupdragon ?

[thesoupdragon]

Have you tried to disable the Vodafone updates app?
Same place as stopping the app but choose the option to disable. (if it's there?)

Failing that, if the Phone is within the 14 day cool off period, return it for a replacement.

🙂

[garyajones1977]

I don't see an option to disable the app

[Retired-Laura]

Hi garyajones1977,

Which version of the software are you using?

Cheers,

Laura

[garyajones1977]

Hi Laura,

The Vodafone Updates app is version 5.3.2.4. I also get the error message when I click on the Vodafone Updates app from the app screen as well.

Regards

Gary

[Sukhi]

Hi garyajones1977,

In the past I've found  a full factory reset has helped. Steps on how to do this can be found here.

Please be sure to back up the phone first, as this will wipe it clean :).

Thanks,

Sukhi

[garyajones1977]

Hi Sukhi,

Is that really reccessary, seems a bit extreme. So I'll have to re-install everything again? Do you know what causes this error. Is there nothing else to try first?

Gary