05-04-2012 08:39 AM
Back in the mists of time, 1997 actually, I was given by an ex-girlfriend a Sony CMD - Z1, on a Vodafone contract - God I thought I was cool! I have been with Vodafone ever since both as a business and personal customer and have never thought of leaving until now...
I just happen to have two lines with vodafone both pay monthly and out of contract and I have just had the most amazing conversation regarding the deals available on Vodafone through 2 different channels - An online independant (Dial a phone - who I think are part of Phones 4U) and through Vodaphone directly.
It was not merely the way the nice young lass at Vodafone didn't listen to what I wanted and was quite obviously trying to boost guaranteed reoccuring revenue for Vodafone (and her commission) by getting me on the highest monthly tarrif for two years, also direct me toward the iphone 4S because there are obviously trying to push them at the moment or are in stock, but it was the inability for her to tell me when the Galaxy Note would be in stock.
The difference in the deals were striking - both had 24 month contracts, both on Vodafone, both unlimited texts but Dial-A-Phone had the phone in stock, 900 minutes, 500MB at £31/month with a free phone. Compare this with Vodafone who could offer 600 minutes and 1GB of data at £36/month and £99 for the phone and could tell me when the phone was in stock. They also could offer me a free phone but with 900 minutes at £41/month - I make that a difference over the contract term of £220 and £240 respectively. AND thats not even taking in account the orange comparable offer at £28.50 with a free phone which increases the difference per month by another £60 to £280 and £300 respectively over the contract term...
Then we get onto the ridiculous porting situation. I have also had my number for 15 years - so I want to keep it. No problem with Vodafone direct, however if I want to take advantage of the independant deal WITH VODAFONE the independant said I would have to speak with Vodafone as it was at their discretion. Vodafone in a further conversation said I cannot 'Port' from Vodafone Pay Monthly deal even if it was out of contract to Vodafone via the independant as I would have to have the new number UNLESS because of my situation I transfered my number from Pay Monthly to Pay as you go and then back onto the 24 Month Contract which would take about a month! I can see no technical reason for this. Therefore leaving the only possibility as this being a strategic barrier to exit - which when you think about it is strupid as you can port straight to Orange!
Anyway there's my morning rant - if anyone is listening in the e-forum team then drop me a line before I have to go and collect my free cinema tickets...Andrew B. BSc MBA P.E.E.D.O.F.F
P.S (MY WIFE IS OUT OF CONTRACT TOO!)
05-04-2012 09:17 AM
You can't port your number within the same network. Porting is designed as a mechanism to trasfer your number between networks.
You can however have your line upgraded via a 3rd party. In most cases this can be done 50 days before the end of your contract.
If it was customer services you spoke to about the upgrade then they unfortunatly dont seem to offer the best deals.
Best thing to do is contact the @vodafoneukdeals twitter team. They specialise in getting great upgrade deals! For info on how to contact them head over here and follow the instructions. They are a small and very popular team so they may not reply straight away, stick around though as one of the team will get back to you as soon as they can.
05-04-2012 09:26 AM
All I can add is that I too was tempted by the phones4u Orange deal on the Note at £28.50 a month
Called Vodafone for my PAC code and they couldn't beat the deal.
The next morning someone from retentions called me back and offered an even better deal for less money though as stated the phone was out of stock. That's the only reason I am hanging on waiting for the Note to come in to stock. Also it meant I didn't have to mess around porting my number and I have been happy with Vodafone up until now.
Porting your number to the same network isn't possible with any of the providers if you go through another company for a better deal. The only way to do it is to port it away to another network on a free sim or similar, then port it back to your new contract.
05-04-2012 12:07 PM
I'm popping you an email to get you speaking with our guys so you can see what they may be able to offer.
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