Samsung

[dcc]

Hey all my phone was 5 days old and i had to get it replaced with a new handset. this handset is 3 days old, and has the same buzz sound fed up now, only had contract 10 days. can i cancle contract and take out a new contract withvodafone but for a different phone?

[ado28]

Customer services are the best people to talk 2 but they will probably offer you another phone or have your current one repaired. A moderator from here will probably be in touch with you soon

Try doing a factory reset first to see if this helps as it usually does eliminate silly problems. The downside is you will loose all your data and settings so best to back them up first.

[very_teknical]

I had this same problem some time ago. I even started a thread on here about it somewhere.

Basically the problem seemed to dissapear of its own accord after a day. Then a few days later it came back. Then dissapeared again.

I have not had this problem since then.

I don't know what it was. Maybe a loose connection ot the ear piece perhaps?

But it is defintely a very real problem and I don't think it is a firmware issue.

I would call customer services and insist that you want this sorted out today (Ask to speak to their supervisor).

It may well be that they have been giving you faulty re-conditioned phones up until now.

[Northern-dj]

The buzz is it there all the time try turning off your wifi and data conection and try that i get a cracle from my wifi in a low signal. But you could be picking up interferance. Strange that it has happend on two phones. When do you here this,playing music or making a call ? As for canceling your contract you need to ask for a customer service team leader. The other option is to nip to your local samsung dealer get them to do a full test on the phone takes about 20 mins but i think it is picking something up.

[very_teknical]

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Northern-dj wrote:
The buzz is it there all the time try turning off your wifi and data conection and try that i get a cracle from my wifi in a low signal. But you could be picking up interferance. Strange that it has happend on two phones. When do you here this,playing music or making a call ? As for canceling your contract you need to ask for a customer service team leader. The other option is to nip to your local samsung dealer get them to do a full test on the phone takes about 20 mins but i think it is picking something up.

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No, the problem only affects the ear piece, and not the speaker on the back of the phone. So its not an issue with interference from any exterior source.

If you take a look at the service manual pictures, the ear piece 'plugs in' to the main board and I think it is a loose connection here which is causing the problem.

[Northern-dj]

strange how it has happend to two phones tho ????? have you tryed another set of headphone in, as the samsung ones do need to be well shoved in plus there a three contact type the third being for the button. If it is the socket i would be kicking off with Vodafone over this as it's the secound phone you have had with the same problem. It is not a fault with the phone tho 

[very_teknical]

Graham,

No one mentioned anything about headphones. Its the ear piece in the phone which plugs into the main board in the phone. Its a loose connection. A simple google search shows that it has affected more than two users and other manufacturers phones are affected as well, not just the Samsung Galaxy S. I even found an iphone 4 thread with same issue.

If you give your phone a good hard knock, it can sometimes cure it.

But coming into this thread saying that 'its not a fault with the phone tho', is not particularly helpful as you come across as dismissing a very real problem on the grounds that you haven't experienced it on your phone. If its not a fault with the phone, then what is it?

[Northern-dj]

I ment by saying it is not a fault meaning it has not been a batch fault, the reason why i mentioned abot the head phones as in the service manual the 3.5 jag is near the ear pieace and uses the same circuit if he got a buzz through the head phones then it is not just the speaker, I would still nip in to your local samsung agent and get them to check the phone out