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help please

ktcar1975
1: Seeker

i have an old samsung galaxy that my daughter wants to use, but unfortunatley she has blocked the screen. (she forgot the pattern on the screen). It is now asking for my google account and password. I have tried these, and even changed the password, but still cannot unlock the screen. Please someone help me. Thanks in advance. X

1 ACCEPTED SOLUTION

BandOfBrothers
17: Community Champion
17: Community Champion
Hi

Unfortunately that's a security feature of a pass lock to stop unauthorised use.

You could keep trying.

I'm not sure but a hard reset may help which takes the phone back to how it came out of the box but will delete all saved data in the phones memory.

Google 'Hard Reset for your make and model of Samsung Galaxy phone.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

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1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion
Hi

Unfortunately that's a security feature of a pass lock to stop unauthorised use.

You could keep trying.

I'm not sure but a hard reset may help which takes the phone back to how it came out of the box but will delete all saved data in the phones memory.

Google 'Hard Reset for your make and model of Samsung Galaxy phone.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.