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samsung galaxy J5 - issues with downloading apps

laurachadwick
1: Seeker

I have recently brought a new mobile I have tried to download apps from the pay store but it informs me of an error from the server and will not let me download. is there anything I can try. I was on a good strength wifi and I have a data package so I know its not that

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Hi,

 

Could you try soft rebooting the phone by turning it Off and On or stop the Google Play Store App and try again. 

 

This may help. 

 

https://support.google.com/googleplay/troubleshooter/6241347?hl=en

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

hrym
17: Community Champion
17: Community Champion

I've quite often had download errors when setting up a new phone and what bandofbrothers suggests usually works.