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samsung s6 video call

Vickiestixx
4: Newbie
Hi, I'm unable to make video calls as I don't appear to have that option.
I am able to receive video calls...... I'm stumped.
Can anyone help please?
26 REPLIES 26

Vickiestixx
4: Newbie
I've tried live chat, no help....

Hi @Vickiestixx

 

Thanks for getting back to us. 

 

We'll need to look into this further for you.

 

I've sent you a private message - please follow the steps to get in touch. 

 

Thanks, 

 

Amanda 

Bogdan2015
2: Seeker
2: Seeker

Hi, I have same problems that Vickiestixx: I have S6 and I'm unable to make video calls as I don't appear to have that option. I am able to receive video calls..
Can anyone help please?

DaveCD
Moderator (Retired)
Moderator (Retired)

@Bogdan2015,

 

So that we can look into this further, see the private message I've sent for how to get in touch.


DaveCD

Vickiestixx
4: Newbie
I've spoken to samsung again who say it's a vodafone issue, that they need to tick the option for customers....

Vickiestixx
4: Newbie
I've already been down this road and there is pm conversation in progress....

Helen7simpson
1: Seeker
Hi did anyone ever get this resolved as I have the same problem where there is no video call option coming up just standard call and text when I open up a contact!

drey_p
16: Advanced member
16: Advanced member

Hi there

 

There was an update for the S6 Edge, further information here, and the S6, more information here rolling out as we speak. 

 

I don't know if this will resolve your issue, but it may be worth updating to see if it does. 

PWIAC

Helen7simpson
1: Seeker
Thank you

Caravantech
2: Seeker
2: Seeker
I have the same issue and have done the upgrade still the same