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Camera has stopped working on Xperia z2

adamshep
3: Seeker
3: Seeker
Hi, has anyone else experienced a camera failure on a Xperia z2? Had the phone a couple weeks and now the camera has stopped working completely and I wondered if anyone else has experienced this?

Please note I am not talking about it overheating when filming in 4K, mine refuses to even open the camera app.

I have reset the phone (both by the red button and by the combination of volume and power keys) and I have also restored factory settings and it is still not responding
9 REPLIES 9

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi adamshep, 

 

If a factory reset hasn't fixed the issue then this does sound like a fault with the phone. 

 

Details on arranging a repair can be found here. 

 

Thanks, 

 

Kay

Hi Kay

 

I've had the phone replaced this morning in Store, I just wondered if anyone else had experienced this as I was aware of the issues with the 4K video and overheating but hadn't seen anyone else where the camera had stopped entirely

 

Thanks

I too have this problem.  The rear camera is completely dead - the front camera still works, although switching between the two takes many seconds.

 

This is on a new phone that is not even six days old.

 

I am taking it back to the shop tomorrow.  If I'm told it has to be sent away for repair (rather than replaced there and then) I will be extremely unhappy.

The manager at Sale Vodafone swapped it for a new one, without fuss.  Good service from him, I'm quietly impressed.

Likewise with mine, it was swopped without question (obviously once i had demonstrated the issue to them).  Its certainly not Vodafone's fault that equipment goes faulty but i would've expected better from Sony on a flagship product

jellybean99
3: Seeker
3: Seeker
The camera has stopped working for me too. It has to be sent away for repair rather than replaced!! But I've only had it for over a month!

Hi @jellybean99

 

We’ll take a look at the phone under warranty and get this fixed for you.

 

You can keep updated with its progress by using track my repair.

 

Cheers,

 

Laura

jellybean99
3: Seeker
3: Seeker
Got my z2 back, after 3 days the camera stopped working again! Back to repairs again! Vodafone refused to replace it unless it can't be repaired. Getting a bit fed up now, have to put up with this handset for 2 years!

hrym
17: Community Champion
17: Community Champion

If it worked when it came back, the repair centre clearly thought they'd fixed it.  If it fails a third time, I'd go direct to Sony as they may have a better idea of what's wrong.   They're also more likely to have a more liberal replacement policy.