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No network coverage in Spain

chenshaw82
2: Seeker
2: Seeker
Hi,

I am on holiday in Spain, but have no access to any phone network whatsoever. My software recently upgraded to Lollipop, before this I could use my phone anywhere in the world. Now I get the error message 'no service'. I have tried enabling roaming, and checking my settings on the website, I have also taken the SIM out and rebooted,but I can't see what's blocking it, and it's extremely frustrating.

I have a Sony Xperia Z1

Please help!
1 REPLY 1

Jenny
Moderator (Retired)
Moderator (Retired)

Hi @chenshaw82

 

It sounds like you’ve already done a lot of checks which is great!

 

If you disable 4G in your network settings, does this make any difference?

 

Can anyone else on Vodafone UK use the overseas network? If so, get in touch with our Live help team and they can check your account to see if there’s anything preventing this.

 

Thanks,

 

Jenny