PS Vita 3G - cannot top up

[Shoukira]

Hello Vodafone,

I got a PS Vita yesterday and I am having trouble topping up.

Everytime I try to top up, I get an error message "something went wrong"...if I keep trying to top up I get "you've tried to top up three times with the wrong number."

Are you able to advise, as it is pretty frustrating and appears that the phone number doesn't even exist?!!

[Retired-Ian_]

Hi Shoukira,

We can help with this.

So that we can look into this further, take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Thanks.

Ian