Sony

[st8alth]

I received my Vita last thursday.

I have tried each day since on several occasions to top up my SIM by £5.

Each time I try this, it fails and a pink box at the top of the page tells me there is a problem with Vodafone system and to try again later.

Does anyone know when later is as this really is becoming a chore.  Why should topping up a number on the Vita be so difficult?

[Wayne]

Hi st8alth and welcome to the eForum

Thanks for your post here. I’m sorry to hear that you are having problems with this. I appreciate how frustrating this must be for you.

So that we can take a look at this for you I am going to send you a private message that explains exactly how to get in touch with us.

You can find your PM inbox here

Thanks

Wayne

[micTerra]

just got my vita today and am experiencing the exact same issue. any assistance would be much appreciated.

[st8alth]

I finally got this sorted through a lot of frustration and guess work.

1st off, disable the wifi in settings
When you enter the card details make sure your type is correct. I was getting a type error choosing visa debit or electron. Once I chose 'Delta' it worked.

I think using wifi causes a verification problem on the site and the card type check is very buggy as I tried 3 different cards of 3 different types and only changing to delta for my visa debit worked!

HTH

St8alth

[micTerra · Accepted solution]

Major thanks to you St8alth, you were right, switched to Delta and it went through. What a bogus system, cheers again.

[James]

Hi Guys,

If anyone is experiencing issues getting your Vita up and running you will find a number of hints and tips in our PS Vita Youtube help video.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[JonnySo]

mate it been a month and a bit since the last person commented and the site still doesnt work? What in the hell is wrong with the site??!? whats the point teaming up with sony if your not making profit with a lousy site that doesnt work? think about it? you fix, u make profit and u get happy customers with both the customer service and productivity! THINK!!!!!!!!!!!!!!!!!!!!!!!!!!! thats how easy it is!!!!!!!!!!!!!!!!!!!

[James]

Hi JonnySo,

We do continue to look at any issues relating to the online system and trouble that some customers are having in topping up however it is down to individual cases as there are a very large number of customers who have no issues.

I can see that we sent you a PM regarding this issue on the 22^nd so that we can look at your issue in more detail.#

You can find your PM inbox here.

James

[Will22]

Hey, I've been trying to top up my vita for a couple of days now and no joy, I've created an account with my vita's sim but every time I attempt to top up after entering the details I get the message:

Sorry - some of the details we need from you are either incorrect or missing. 
Please check them and try again.

• Unfortunately we are unable to process your request because of a temporary problem with our online service. We apologize for the inconvenience this has caused you. Please try again later."  

How can I get round this?

Thanks, 

Will

[Will22]

Called up, problem solved! Wipeout code came through within the hour.