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Restoring my device

ClaireKennedy
1: Seeker

Hi there,

i asked a tech advisor in store today about my Sony Xperia not being able to play movies or record ..... She advised me that it is more than likely a software problem and to backup and restore my phone. I have successfully backed it up but it doesn't seem to be restoring it ..... taking over an hour already and is only a quarter complete .....

any advice? I can't seem to come out of the window either on my  pc ......

many thanks,

Claire Kennedy.

1 REPLY 1

hrym
17: Community Champion
17: Community Champion

When you say you backed the phone up, can you just confirm how you did it?