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24-04-2014 11:53 AM
I have received my Z2 finally and im over the moon with it.
I have a question regarding the TV, im 100% eligible received text etc.
But the model number is very much in question in the sony t&c's the model number given is 1080p
However in the topic from vodafone the model number given is only 720p.
Does anyone know if its 1080p or what? Or should I ring Sony direct, any ideas on how I can get a concrete answer?
Thanks in advance.
05-06-2014 12:33 PM
This whole promotion has been a joke from the start. I registered on the 8th May with all the details and havent heard anything, Trying to talk to Vodafone is like banging your head against a wall. I was billed twice for my contract because i wanted the account added to the account i already had and now have to wait a month for it to be credited to my account. i was also charged £20 to have the phone unlocked but vodafone was taking over a month to sort it out, this was with me spending over 7 hours in total on the phone to them and sending 12 emails! in the end i got it unlocked elseware but still have to wait to be credited back for the charge, and now all the fiasco with the tv offer. i am strongly thinking not to stay with vodafone after my contracts run out. I have even PM vodafone to get answers but they just reply " message on the forums" and reading through all these problems they aint getting solved that way either !!!
05-06-2014 01:00 PM
Hi everyone,
Did you submit your requests here, before or after you paid your first bill?
This needs to be done after the first payment, so if you’ve not done this, you can complete it again on the link above.
If you’ve done this after your first bill and you’ve not yet heard anything, you can email vodafoneoffer@sonypromotions.co.uk to chase this.
Thanks,
Jenny
05-06-2014 01:22 PM
Hi palfy86,
I can't provide you with a number for our managing director. However, you can raise a complaint to our Customer Relations team.
I can see that you're latest email is with us, so we'll respond to that shortly.
Thanks,
Matt B
05-06-2014 02:57 PM
05-06-2014 03:18 PM
Yup I have had the same email reply saying it's going through verification process. In other words they have no idea what’s going on and they just cut and paste a generic response to all
05-06-2014 03:43 PM