please dont take this personally Jenny but isnt that quite a silly thing to say given that all we are asking here is for you (Vodafone) to get of your backside and do something about this instead of outsourcing the leg work to us.
I emailed Sony a while ago who havent responded and there are a few people here who have done this step like you said and have been told to come back to you. Only for you to turn around and send them back?? Where is the customer service? or is it customer service if there is new money involved?? Customer service is not just about answering questions quickly, especially when the answers are knowlingly or unknowlingy useless information!?
It's about taking ownership! There is a problem, you own it, you actively do something about it. Instead of qouting a script like a broken record, you show some initiative. Here's an example;
What stops YOU from calling sony and telling them you screwed up a couple customers registrations for the competition you organised to terms you agreed. As opposed to passing us in between????
You've got the records and you've got the authority. You clarify the mix-up and you come back to us and say (removed in accordance with eForum House Rules) and "if they are not in touch contact me and I'll go check" (as you are Vodafone's, not sony's, customer).
Not once has anyone from vodafone here or on the phone realised the fundamental point that none of us customers interatcted with sony, prior to this. We are your customers and, when we have a problem, you should deal with it. Its actually not that hard. Dont pretend like you are doing stuff when youre actually just buying time by sending us round in circles.
It's quite obvious that you've made some admin errors here (especially those of us who have ported numbers). We all make mistakes, but I bet we dont all go around acting all non chalant whilst getting everyone else to tidy up the mess we've left behind.
Rant over (still diassapointed)
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