Sony

[the_kop]

I got a contract for a voda deal, £40 per month - this was signed in October of last year

Ive not really used it, and got it for the Satio, which I love - i know many dont!

However, I have seen the vivaz, and want to get it. I am wondering is there a way to upgrade early, or can i pay up the deal (its a 12 month deal) and then start again to get the vivaz...i really want it!

I literally have never used my contract, and I want something that will help me get more use!

Any help? E-moderators?

[the_kop]

Just emailed the webform guys and had a question

Here's the response to the above question I posed to them too..

"
You are in an contract of 12-month, which started on 21st October 2009 and will be completed on 20th October 2010.

You are currently not eligible for an upgrade. If you wish to buy the Sony Ericsson phone, you can pay the ETF (Early Termination Fees) as on date is £258.10.

Samir, you can also take another contract, if you wish to. However, you won't be able to get the Sony Ericsson with the same contrac which is running.

You can contact our upgrades team, if you wish to take a new contract or get back to me with the confirmation regards to ETF.

I trust the above information helps.


Kind regards,
Vodafone Customer Services"



I also worked out from looking at my bills I pay £35 a month, the £40 includes VAT.

Taking that into account, am I wrong in thinking the ETF Charge is wrong as the last month should not be charged and VAT should be not added to the final amount?

My cycle is midway through the month, so I am I right in thinking they will charge for 7 months up to september 2010?

[James]

Hi Kopman,

Was this Email from normal customer services or from one of the eForum Guys, if this wasn't from ourselves why not take a look at our upgrades thread and get in touch with the Eforum Team directly who will be able to look into his further for you.

James
eforum Team

[the_kop]

Hi Kopman,

Was this Email from normal customer services or from one of the eForum Guys, if this wasn't from ourselves why not take a look at our upgrades thread and get in touch with the Eforum Team directly who will be able to look into his further for you.

James
eforum Team

Hi James

I used the links through the forum to get to the contact us page, that prompted me to put in a "MM" code and then send my message.

Is that the eforum team that would reply? Wasnt sure

[James]

Hi Kopman,

The eForum team use a couple of routing codes and this is one of them, If this is put in the subject line then it will be routed to the eForum team directly to look into the email and reply to you directly.

James
eForum Team

[the_kop]

Hi Eforum guys!

I in the end managed to get a sony x10i...

My only issue has been my x10i has since the 2.1 upgrade gone mental and keeps restarting....it works fine sometimes, but then gets in a loop of restarting no matter what I do!! ughhhhhhh!

And..I have been told that some batches of x10i's are suffering from a motherboard problem, I have noticed the phone has been getting very hot and I can when I take the battery cover off smell burning slightly

 I no longer have the recepit I got saying I got the phone for free on my contract, but of course still have the contract sim card (and the non working handset!)

What is the process I have to do to get this fixed??? Please help, my beloved phone is dying on me!!!!

[the_kop]

Eforum guys

As yet no reply....can you please help? I am concerned the longer I have to wait the closer to the end of my warranty period I will come to!

Bump! Hate to do it, but need to!

[George]

Hi the_kop,

Thanks for posting, I'm pleased to hear that you managed to upgrade to an X10, although I'm disappointed to hear that it now seems to be faulty.

Your warranty period will last for 24 months, regardless of the length of contract, so you've no need to worry about the warranty running out. Details of how to arrange a repair can be found on our eForum FAQ page.

George

eForum Team

[magorahog]

I would like to bet on the fact that the phone still has not been sorted out. Vodafone customer service is the worst.