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Hi Jenny,
I took the X1 into my local vodafone shop and was told that they could send it away but there is a problem with the X1 and most likely will be sent back not fix or fix and will go back to being the same so they basically told me its a rubbish phone. And just said to wait it out till my contract is due to up grade which is not till May(
That is pretty much what I have been told as well
is this not a bit ridiculous? i've had my X-1 back to the shop about 8 times now with the same problem (it's still there just now, next week it will have been a month since i was able to use it), vodafone staff are actively discouraging users from sending it off for repair, stating it will just break again or not come back fixed and we're still not being offered a replacement/refund?
is this not covered by the sales of goods act? do electrical goods not have to be fit for purpose? and vodafone staff are stating that it isn't. seems like it should be, but i'm not a lawyer (thank god.
).
vodafone peeps, your thoughts?
is this not covered by the sales of goods act? do electrical goods not have to be fit for purpose? and vodafone staff are stating that it isn't. seems like it should be, but i'm not a lawyer (thank god.
).vodafone peeps, your thoughts?
wow, us Brits really do hate to cause a fuss, don't we?
mrsp24- fair enough, that's your call. but since mine's been unusable i've not had that luxury. it's been back 8 times now (i think). the 4th or 5th time it went back it wasn't really that bad, i wish i'd just stuck with that one.
personally i can and do fault vodafone on this. these are known problems with the device that staff have admitted to. i've followed their "just send it in for repair" line many, many times now. this last time i've been without the device for almost a month now. in the end i ended up forking out 450 quid to replace the device as i've never got it in a working state. i'm pretty sure this is covered by the sales of goods act, so i think that's what's going to be my next step.
ianW- do you often have to scream and shout at CS reps? as for the early upgrade, you realise that's a sales trick, right? by "early upgrading" you're signing on for another 12/18/24 months. they do it all the time. when i got my X-1 the guy saw my girlfriend looking at a phone and offered to sign her up to a new contract so she could get it about 3 and a half months before her contract ended. i imagine if you asked for an "early upgrade" right after you'd just signed a new contract they'd jump at the prospect.
mrsp24- fair enough, that's your call. but since mine's been unusable i've not had that luxury. it's been back 8 times now (i think). the 4th or 5th time it went back it wasn't really that bad, i wish i'd just stuck with that one.
personally i can and do fault vodafone on this. these are known problems with the device that staff have admitted to. i've followed their "just send it in for repair" line many, many times now. this last time i've been without the device for almost a month now. in the end i ended up forking out 450 quid to replace the device as i've never got it in a working state. i'm pretty sure this is covered by the sales of goods act, so i think that's what's going to be my next step.
ianW- do you often have to scream and shout at CS reps?
as for the early upgrade, you realise that's a sales trick, right? by "early upgrading" you're signing on for another 12/18/24 months. they do it all the time. when i got my X-1 the guy saw my girlfriend looking at a phone and offered to sign her up to a new contract so she could get it about 3 and a half months before her contract ended. i imagine if you asked for an "early upgrade" right after you'd just signed a new contract they'd jump at the prospect.
ianW- do you often have to scream and shout at CS reps?
Nope i dont ever have to scream/shout as having been on the end of the phone a long time ago now, I know what it gets you...not a lot.
as for the early upgrade scam, not in this case they have taken 3 months off my contract as a gesture of good will. So even if I take another 18 month contract now for example, even with the 3 months left to run on mine would mean that it would only be 33 months and not 36 months or I can stick it out for 3 months and then I wouldn't be tied in to any contract.
they've still got you as a customer for another 15 months though, no?
see, i was stupid enough to sign a 24 month contract. my phone first started having issues after about 3 months. it was about 12 months and 7 or 8 returns before i gave up and bought a new phone. honestly i'd be happy if they just released me from my contract at this point as i feel utterly fiddled.
i'll never sign another 24 month contract with anyone, that's for sure. even 18 seems like too much hassle to be worth it just now.
see, i was stupid enough to sign a 24 month contract. my phone first started having issues after about 3 months. it was about 12 months and 7 or 8 returns before i gave up and bought a new phone. honestly i'd be happy if they just released me from my contract at this point as i feel utterly fiddled.
i'll never sign another 24 month contract with anyone, that's for sure. even 18 seems like too much hassle to be worth it just now.
they've still got you as a customer for another 15 months though, no?
see, i was stupid enough to sign a 24 month contract. my phone first started having issues after about 3 months. it was about 12 months and 7 or 8 returns before i gave up and bought a new phone. honestly i'd be happy if they just released me from my contract at this point as i feel utterly fiddled.
i'll never sign another 24 month contract with anyone, that's for sure. even 18 seems like too much hassle to be worth it just now.
Nope they have me as a contracted customer for another 3 months max, unless I can find a phone that I want, in which case then yes as you said a new 18 month contract gets tagged onto the end of my current contract.
I am not personally a fan of 24 month contracts either, and being honest it is the only thing I miss from my days on Orange, where I had a 12 month contract and had a phone upgrade every 9 months!
