I have just received my arc and all seems OK apart from I cannot access the internet via wifi. The phone tells me it is connected to my router and the wifi indicator is displayed at the top of my screen. Wheh I try to to go online it says logging on and then displays an error message. It looks like the settingss on my phone will not let the wifi be used to go online. (3g works fine) Any help appreciated, cheers
redpages questions were a good starting point, but there were a couple of key points he came up with which you didn't address.
Firstly, do you manage to connect to any other hotspots, such as public WiFi in a cafe or on a friend's router rather than your own?
Secondly, what exactly is the error message which appears?
On top of these, can you confirm that you've taken the exact steps as shown on our Arc WiFi YouTube Video to set up the connection?
I look forward to hearing from you.
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