Sony

[kamaldesai]

Hi,

I recently updated the software on my Xperia X10i and now find that the phone keeps shutting down when it gets to about 50% battery and the mobile data is on.  I then have to either connect the battery cable or quickly turn the phone on and turn off the mobile data before it shuts down again.  Why is this happening?

Any help gratefully received.

Regards
Kamal

[Trev]

Hi kamaldesai.

I don’t know of any general issues with the firmware update on the Xperia.

You may benefit from backing up your device, then resetting the device back to factory settings.

Failing this, you also have the Vodafone repair option open to you in your still within your contracted period.

Trev

[kamaldesai]

Hi,

Seems to now go down on any activity, seems like the anroid system shuts down.  How do I do a factory reset?

Thanks

[Trev]

Right, there are two ways I now of:

The easiest way is by clicking Start > Settings > System > Clear Storage
Then enter the number 1234 and press Yes.

Another way is by turning off the phone, pressing and holding the two silver keys (left and right) situated just below the screen. Now insert the stylus pen into the tiny hole which is situated around the bottom right of the back of the device for 5 seconds, then follow the on screen instructions.

I also linked the full help pages for you on my first response, and there's a mine of further information there.

Trev

[kamaldesai]

Thanks Trev, will try that.  By the way I think the instructions you have given as well as the link are for the X1 not the X10 as the X10 does not have a stylus and your link goes to the X1 page but I have found the X10 page and so will give it a go and see.  Thanks again

[kamaldesai]

Trev,  That didn't work, have tried repairing the update and willsee how that goes

[kamaldesai]

Hi didn't work.  While playing a game or on the internet, after about 10 minutes get a message that android system shutting down then the phone shuts down.  Need to then plug into the mains to be able to start the phone again.  Any ideas?

[James]

Hey Kamaldesai,

Thanks for getting back to us.

As this hasn’t worked for you the next step is to send the phone away for a free of charge repair.

This will then allow one of our engineers to take a look at the phone to identify what is causing this to happen and rectify the fault as long as it is not caused by physical or moisture damage.

James

[kamaldesai]

Been checking on various forums, looks like this is a problem with the software upgrade so don't think a repair is going to fix it but phone becoming unusable.  Just google xperia x10 restart and see