22-03-2012 10:45 PM
Hi James, sorry I don't know how to access the forum PM messages, anyway, I am afraid that as it is a minor using the phone it wouldn't be possible to contact them directly, but if you have a email address and I could get him to rite a detailed email to you about the current problem,
23-03-2012 08:25 AM
Thank you for your post and for asking the question.
We are unable to obtain the required information via email, please follow the instructions on the Private Message and we will be in touch as soon as we can, you can use either method explained on the PM which I have sent.
You can find your PM inbox here.
25-03-2012 02:30 PM
Hi, could you please check something I think may play a part in the actual fault,
the battery in my current phone is 4.2v and 1460mAh but when looking at all the possibilities I noticed that all the battery's in shops even legit Sony Ericson ones are 3.7v and 1500mAh is that rite, is my phones battery the wrong battery?
26-03-2012 11:47 AM
28-03-2012 01:59 PM
I have spent some time speaking with our devices team for you on this one in reference to the battery however, can you confirm if the battery that you are using was the battery that was supplied to you by Vodafone directly in the original handset you were given? Or was this purchased separately?
Also Can I ask for you to back everything up from your phone and perform a factory reset, once done test the phone in this state for 24 hours and let us know if it improves the situation or if you still see the reboots.
28-03-2012 05:54 PM
Hi James, Yes the batter was the original supplied by videophone, and I did a factory reset 2 day's ago again after the phone had been left for a week or so without being used, and installed everything left sat at home running for the past 2 days and I have not experienced any restarts since, I would know seen as the sim has a pin code, the factory reset was using the new "Sony" PC suite.
also i will let you know if any restarts occur within the next 24hrs
30-03-2012 07:31 PM
Hi James, to do with the earlier post concerning the battery, today the phone went flat, but it has been charging for about an hour and is still showing 1% battery life, I am wondering if it is the battery that causes the problem, is this normal I haven't had a phone do this before.
Could you let me know asap if it would be worth investing in a new battery
30-03-2012 07:33 PM
Also, i just unpluged the charger, and the phone cut out immediatly, and the battery isnt charging or powering the phone, a friends phone's bettery of the voltage 3.7 insted of 4.2v will charge fine without any problems in my handset
01-04-2012 11:26 AM
Hi James, after what I previously said about my battery being a V and 1460mAh, the battery for the Neo V and Ray and same model number are the same size, but the output is different, I am thinking that this battery is for the wrong phone, anyways, I am going to get another battery now seen as this one seems to have stopped functioning
02-04-2012 09:35 AM
17-04-2012 05:13 PM
I have bought a new battery for my sony ericsson Xperia ray now, which is a identical battery, but insted of sayin 4.2V like the origional this one says 3.7V which is the voltage that the battery should be by the sony ericsson spesification. i hope all goes well now.