04-11-2012 03:52 PM
I have had my Xperia t for 9 days and up until yesterday all was fine. It has started to turn itself off when using the phone. It can be fine for 30 mins then turn off, once I turn it back on it will turn off within a few seconds. It's very inconsistent but a right pain. I'm going back to the Vodafone store I got it from tomorrow but wanted to see if anyone else has been experiencing this?
04-11-2012 10:17 PM
05-11-2012 07:41 PM
I’m sorry to see you’re having problems with your new phone.
Did you visit the store to get this sorted? Let us know if you need any further help
Gadget_sa, how have you been getting on with these since your post?
As you’re with in your 7 day cooling off period you can arrange a return or exchange by calling 191 and speaking with our Returns Team, or visit the store if you upgraded in store.
05-11-2012 08:41 PM
The store wasn't much help i'm afraid. they did say that I could send the phone off for repair but that would take 2+ weeks to sort. I don't really want to be without the phone for that long. The fault accured again today so I e-mailed vodafone to ask about exchanging it under warranty. i haven't yet heard back from them yet. I don't suppose you know how I would go about exchanging the phone?
07-11-2012 01:54 PM
I’ve checked our email queues and can see that you’ve now received a response to your email. If there’s anything else that we can assist with, please let us know.
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07-11-2012 02:35 PM
Hi Jenny, apologies - been away and just logged in.
I have arranged to return my Wife's Xperia T under faulty return - and have also requested to come out of commitment.
Unfortunately, due to past history of faulty phones (Galaxy Ace is a good example) she has no confidence in replcaing a faulty one and carrying on in case it happens again as it did with the Galaxy!
Presently my sons is fine and has not shown any faults.
I have told him to push it to its limit before Thursday just in case. Fingers crossed it will stay this way.
Can you confirm for me, once 7 days have passed, is it 30 days warranty for faults with Vodafone and after that its off to the manufacturer??
10-05-2014 07:04 PM
I have a Sony Xperia T which I have had for about a year, and the day before yesterday it turned itself off. Since then I have no luck in turning the phone back on, I even tried charging it all night to see if there was a fault with the battery but still no luck. Once I have plugged the phone into the wall there is no red light showing on the phone to say it is charging,
I tried the soft reset by pressing the power button and the volume up button but still no had any luck with the phone turning back on. I have tried connecting the phone to my laptop to update the software on my phone to see if it had anything to do with the software. The laptop is not recognising the phone has been connected to the laptop.
I would really appreicate if someone could help me with my problem and I look forward to hearing replies from you all.