Any phone you get from us is capable of browsing the internet and sending and receiving picture messages. If you're unable to, it's quite likely that you haven't got the correct settings on your phone. It's really simple to obtain these straight to your phone.
How do I get the settings?
All you need to do is simply text the word "WEB" to 40127. We'll automatically detect what device you're using and send the correct settings over you. It couldn't be easier!
What happens next?
An SMS will be sent to you, explaining that the settings are being sent, followed by the configuration message.
- Open this message
- Click/tap 'install'
- Enter 1234 if prompted for a PIN
I'm using an Apple iPhone. Is it the same procedure?
Due to the setup of an Apple iPhone the procedure will be slightly different. The configuration message will be shown as a profile. If prompted for a PIN, this is your Device PIN. Once received:
- Click 'install'
- Click 'install now'
- When it shows 'profile installed' click on 'done'
If you still have problems after sending the above settings to your phone then the Vodafone SIM card may need to be set up at network level for two services (GPRS and MMS). You can get this done by contacting Vodafone Customer Services who’ll then enable the services onto your SIM card. GPRS will allow you to access the internet while MMS allows you to send picture messages. To send MMS the SIM would also need to be set up for GPRS. It’s worth allowing 24 hours beyond the provision for these services to take full effect on the Vodafone network / mobile number.
Browsing the internet on your mobile is becoming increasingly popular, as it's a great way to access the information you need whilst on the move.
We're looking at ways to help you get the best out of Vodafone's network, and have discovered that a number of customers might have their phones set to use 2G or GSM services only.
What this means is that your phone is set to avoid our latest network technology, and only uses the older voice network. You'll still be able to access the internet with your phone set like this, but with 3G enabled, browsing will be up to 20 times faster and voice calls will be clearer.
You might previously have been advised to turn your phone down to 2G and then back up to 3G to update it on the network, and then perhaps you've forgotten to switch it back to 3G. Alternatively, you might have set it this way in the hope of enhancing battery life. In reality, battery savings are small , so we'd always recommend you enable 3G, especially if you have a smartphone, to ensure you get the best mobile experience across both voice and the internet. You may have also thought that having more signal bars of 2G is better than one bar of 3G, infact, this is not the case, you only need at least one bar to make a voice call and the quality of that call will be even clearer on 3G than 2G and you’ll have a faster better mobile internet experience with just one bar of 3G compared to full bars of 2G.
Checking your mobile is set to use both 3G and 2G is really easy. Below we've published a list of the most common handsets which we believe are set to 2G only mode. Just hit CTRL + F in your browser and type in your phone model, e.g. Nokia 6288, and if your phone's on the list, you'll see the settings next to it advising how to switch to automatic mode, where your device will automatically switch to the best network available whether that's 2G or 3G.
If your phone's not on the list but you'd like to check you have both 3G and 2G/GSM enabled, feel free to start a new topic on the forum, and a forum user or member of the team will be along shortly to help you out.
Thanks for reading!
P.S. Here's a handy video to walk you through the steps too:
GENERIC INSTRUCTIONS for handsets not listed
Go to your settings menu > Open "network settings" > Depending on your mobile, enable "dual" access mode or "3G" access
Apple iPhone
Touch "Settings" > Touch "General" > Touch "Network" > Enable 3G set to "ON"
BlackBerry 9000 Bold
Press the Menu key Scroll to Options, press the Trackball > Scroll to "Mobile Network", press the Trackball > Scroll to "Network
Mode", press the Trackball > Scroll to "3G", press the Trackball
BlackBerry 9500 Storm, 9520 Storm2
Press the BlackBerry key > Press "Options" > Press "Mobile Network" > Press the drop-down arrow next to "Network Mode" > Press "3G"
HTC Desire, Legend
Press the Menu key > Touch "Settings" > Touch "Wireless and networks" > Scroll to and touch "Mobile networks" > Touch "Network mode" > Touch "GSM/WCDMA auto"
LG KU990 Viewty
Press "Menu" > Go to "Settings" > Open "Network" > Open "Mode" > Select "Auto"
LG Optimus 7 E900
Scroll across screen to the left > Go to "Settings" > Tap "Mobile Network" > Ensure that 3G connection is switched on
LG Optimus GT540, Viewty Smile GT400
Press "Menu" > Go to "Settings" > Tap "Wireless controls" > Tap "Mobile network settings" > Tap "Network mode" > Select "GSM/WCDMA auto"
LG Secret KF750, Renoir KC910
Press the centre key > Go to "Settings" > Open "Connectivity" > Open "Network" > Open "Network Mode" > Select "Automatic"
LG Viewty Lite
Press "Menu" > Go to "Settings" > Tap "Phone settings" > Tap "Connectivity" > Tap "Network Settings" > Tap "Network mode" > Tap "Automatic" > Tap "Select"
Motorola Defy
Tap the menu key > Tap "Settings" > Tap "Wireless and networks" > Tap "Mobile networks" > Tap "Select network" > Tap "Automatic"
Motorola RIZR Z8
Press the "Home" key > Open "Control Panel" > Open "Network settings" > Open "Band" > Select "Auto"
Motorola V3i, V3x
Press the centre key > Go to "Settings" > Open "Network" > Open "Network Setup" > Open "Band" > Select "Automatic"
Nokia 5800, N97, N97 Mini, 5230, X6, 6680
Press the Menu key > Tap "Settings" > Tap "Connectivity" > Tap "Options" > Tap "Open" > Tap "Network" > Tap "Network mode" > Tap "Dual mode" > Tap "OK"
Nokia 6110 Navigator, 6124
Press the "Menu" key > Scroll to Settings, press "Options" > Scroll to Open, press "Select" > Scroll to Phone Settings, press "Options" > Scroll to Open, press "Select" > Scroll to Phone, press "Options" > Scroll to Open, press "Select" > Scroll to Network, press "Options" > Scroll to Open, press "Select" > Scroll to Network Mode, press "Options" > Scroll to Change, press "Select" > Scroll to Dual Mode, press "OK"
Nokia 6500s, 6500c, 6234, 6233, 6280, 2730c, 7230s, 6288, 6700c
Press "Menu" > Scroll to Settings, press "Select" > Scroll to Phone, press "Select" > Scroll to Network mode, press "Select" > Scroll to Dual, press "Select"
Nokia E72
Press "Menu" > Scroll to Ctrl. panel, press "Options" > Scroll to Open, press "Select" > Scroll to Settings, press "Options" > Scroll to Open, press "Select" > Scroll to Phone, press "Options" > Scroll to Open, press "Select" > Scroll to Network, press "Options" > Scroll to Open, press "Select" > Scroll to Network mode, press "Options" > Scroll to Change, press "Select" > Scroll to Dual mode, press "OK"
Nokia N70, N73, E65
Press the "Menu" key > Scroll to "Tools", press Options > Scroll to "Open", press Select > Scroll to "Settings", press Options > Scroll to "Open", press Select > Scroll to "Network", press Options > Scroll to "Open", press Select > Scroll to "Network mode", press Options > Scroll to "Change", press Select > Scroll to "Dual Mode", press OK
Nokia N81
Press "Menu" > Scroll to Ctrl. panel, press "Options" > Scroll to Open, press "Select" > Scroll to Settings, press "Options" > Scroll to Open, press "Select" > Scroll to Phone, press "Options" > Scroll to Open, press "Select" > Scroll to Network, press "Options" > Scroll to Open, press "Select" > Scroll to Network mode, press "Options" > Scroll to Change, press "Select" > Scroll to Dual mode, press "OK"
Press the Menu key > Go to "Tools" > Go to "Settings" > Go to "Phone" > Go to "Network" > Go to "Network mode" > Press "Change" > Scroll to "Dual Mode", Press OK
Sony Ericsson C510, C902, K770, C905, W715v, W910i, C702, Vivaz U5iv, Satio U1iv, Elm J10i2, W890i, V600i, K850i, W980, W810i
Press "Menu" > Scroll to "Settings", press Select > Scroll Left/Right to "Connectivity" > Scroll to "Mobile Networks", press Select > Scroll to "GSM/3G networks", press Select > Scroll to "GSM and 3G", press Select
Sony Ericsson E10i Xperia X10 Mini, Xperia X10i Mini Pro
Before getting started you would need to make sure your phone has the correct WAP and Internet settings installed.
If you're not already set up then you can get more help from the help centre device section. Simply pick your phone manufacturer, model and then click on configuration settings.
Vodafone offer three ways of dealing with unwanted premium rate SMS:
1) The majority of premium rate subscription services can be cancelled by sending STOP or STOP ALL to the short code number that sends you the messages. If there’s no short code, or the messages continue after you’ve done this, then you can always contact us and we’ll provide you with all the contact details for the company sending you the messages. Alternatively you can seek information on the offending company from Phone Play Plus, the independent premium rate industry regulator.
2) We also provide a reporting service for anyone who thinks they are receiving messages they haven’t asked for. The service is called VSPAM and it’s completely free to use. Just forward the message that you receive to 87726 (a free number) and we’ll record on our database that you’ve received a spam message. Once we’ve collated evidence on offending companies, we’re then in a position to take appropriate action. This could range from financial penalties, to temporary or even permanent suspensions of the individual services on our network.
3) Premium rate SMS bar - The Bar will block all incoming Premium Rate charged SMS messages being sent from and coming to your phone, and as such you won’t be able to use any kind of Premium SMS service. Television voting, polls, competitions and any other kind of offers which say “Text EXAMPLE to 00000″ will no longer work on your mobile. Just Text Giving (the charity donation system won't work either). It won’t stop WAP push messages or MMS from reaching your mobile, but these aren’t normally chargeable anyway unless you follow the links within them. To apply the bar contact us here and we'll get it added.
- Sign in with your GMail username and password (If you don’t have an account click - ‘Sign Up’ and register for a GMail account).
- Click ‘GMail’ at the top of the page
- Click the settings icon (see below)
- Click Settings
- Go to ‘Accounts’
- Go to ‘Add a Pop3 mail account of your own’ (see below)
- Enter the email address of the email account you wish to use
- Enter the username and password
- Click ‘Add account’
- Once this is done, click ‘Reply from the same address the message was sent to (see below)
On your Phone (In this case, iPhone)
- Go to Settings
- Mail, Contacts, Calendars
- Add Account
- Other
- Add Mail Account
- Fill in your email account information
- Press Done
- Press Save
…and that’s it!
To send from your chosen email account when you are replying to an email, simply reply and note that your email account is in the ‘From’ section.
To send a fresh email from your chosen account, create a new email then select the ‘From’ field and select the account you wish the email to come from.
Please let me know what you think and if you have any questions, just ask!
JD
