03-12-2010 04:14 PM
I just upgrade my handset recently to Iphone 4, but it is used as a christmas gift for my husband. Does anybody know how to unlock the network and make sure it can be used on o2? thanks a lot.
Solved! See solution
03-12-2010 04:45 PM
You will be unable to unlock your iphone if it is part of a subsidy on a contract and it will remain locked to Vodafone until the end of the contract.
If you have purchased the iphone on PAYG paying the full price without a subsidy, you will have no problem getting the handset unlocked.
There is no reason for Vodafone to heavily subside the phone for it to be used on a different network.
06-12-2010 10:39 AM
Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here .
The information given by AnnS is spot on, thanks again Ann . Further information on network unlocking can be found on the Network Unlock Code page in our Help Centre.
06-12-2010 08:36 PM
I have purchased a PAYG iphone4 about 1 month ago. I tried getting a unlock code but no one has been able to help me out at the store or the custimer care.
they say its not possible.
The unlock code webform doesnot even have the iphone listed in the phone make drop down.
07-12-2010 03:07 PM
ive iphone 4 as i pought it fom ebay and ive sime card from vodafone but now ide like to use me phone abroad how can i do to unlock my iphone to use abroad sim please help me what way ive to do
07-12-2010 03:48 PM - last edited on 30-12-2010 05:09 PM by George
08-12-2010 05:33 AM
All you'll need to do in this instance is use the Contact us page and fill in all of the details it requests. The link for this is under the pay as you go section on the link AnnS provided.
Let us know if you have any more questions and we'll be happy to help you further
18-12-2010 11:40 PM
Just to inform you guys that Vodafone have successfully unlocked my iPhone 4 (Pay as you go) after 10 days of filling out a request form.
Hope this information helps in some way.
24-12-2010 11:53 AM
I bought iphone 4 under PAYG plan. Pls guide how to get it network unlocked? One additional issue to my case is that the phone is now in India (but i have a friend in UK if that can be of some help). How to get it unlocked. Pls help.
Thanks in advance.
24-12-2010 06:45 PM
Hi Nihil Ultra,
Just popping on as there's already a solution listed for the original poster, so I cannot set one for you as well - I'll need to just confirm it the old fashioned way.
Once again, AnnS is correct - We can only sent the information we need to over our network, so it wouldn't reach the handset if you're on a different one, for example overseas.
04-01-2011 10:46 AM
There is no reason *not* to allow unlocking on a contract. The person is on a contract and Vodafone will receive the money anyway. Why would they care? it is simply inconvenient to the customer to make this arbitrary distinction.
06-01-2011 11:06 AM
Vodafone are trying to make me jump through hoops in trying to get an unlock code for my PAYG phone.
Vodafone store are saying they cannot unlock it and cannot help.
Vodafone customer service (I am guessing an overseas connection) have my account details, my secret codes et cetera (THEY said they could not proceed without them), but I have not got the proof of purchase (binned with other Christmas paper stuff).
1 mail said I would have to have 19.99 in the account to be able to deduct for unlocking, a following mail said it would cost nothing, the following said I would have to pay. confused?
Stuck in Limbo now because - get this - Vodafone customer service are not authorised to contact Vodafone store...full stop.
I am getting the impression that the local Vodafone store is possibly a criminal front where they don't have to submit accounts/receipts/monies to any other Vodafone named companies because they sure as hell don't exist as far as Vodafone customer services are concerned.
Is it any wonder I want the phone unlocking to be able to go elsewhere - perhaps that's why they don't want to unlock it?
06-01-2011 03:11 PM
06-01-2011 07:43 PM
We can get the iPhone unlocked for you. To get more information and to request this, please visit our Network Unlock Code support section. If you have any further problems with this, then please let us know.
06-01-2011 07:58 PM
Thanks Woody, but to coin a phrase, "Been there, done that,"
I'm being given the runaround because I binned the proof of purchase (which according to NUC directions isn't required?) and now they won't process it without it.
They have all (ALL) of my information of number, IMIE, date of birth, pin code et cetera but it's all no use woithout the proof of purchase apparently.
The original store (warrington vf) say "oh nooooo, we aint ever unlocked iphones so we cant help you"
VF customer service in kuala lumpar or wherever say they are not authorised to contact the store to get the details WTF?
Is the remote team really worthy of the label "Customer Service"?
06-01-2011 11:00 PM
Our email teams are restricted to what they can do including contacting a retail store for you.
However I would like to offer the support of the eForum team in getting this resolved for you, so we can do this I will drop you an email, please reply directly to that email and this will then be routed directly to our team.
Once we have this information we will be in touch.
07-01-2011 07:14 AM
Thanks James, I had no idea I was dealing with an e-mail team rather than customer services.
The messages from them always include a line of
"Thanks for contacting Vodafone customer care"
From the names signing off each mail I guessed it may have been an overseas company running it but to be honest with it saying customer care I assumed it was actually, customer care for Vodafoen so never imagined they would not be able to access the details in the UK stores?
10-01-2011 04:44 PM
Unlocking received - took it to director level and the unlock was miraculously performed within 2 hours.
After receiving the notitifaction you connect your phone to PC and get into ITunes.
then you see a message on screen saying the phone has been succesfully unlocked.
Now to try and get PAC.(? number release?)