16-11-2011 02:03 PM
Yesterday I requested NUC for my brand new iPhone 4S through web form - ref. no. 7881582. Today I got following answer:
We are unable to request free NUC for PAYT mobile number 07909694066 within 12 months from the connection date. This will be charged at £ 19.99.
I answered that's fine and asked to charge and process the NUC.
So far my account hasn't been charged yet (my account is topped-up with sufficient amount of credit).
What's the next then ? When will they charge my account and when could I expect the NUC ?
Thank you for help.
Solved! See solution
16-11-2011 03:35 PM
The charge is levied when Vodafone process the request.
Once Vodafone have asked Apple to unlock the phone it takes around 4 days for the process to be completed, you need to connect the phone to iTunes to complete the unlock.
16-11-2011 11:12 PM
I got a new iPhone 4s White 64gb from Three. Bought it in store and paid £15 there and then to get it unlocked. Was told to do a restore in iTunes and it would take between 24 - 48hrs for Apple to unlock. Waited around 36hrs, restored in iTunes and got the iPhone Unlocked Message" No probs at all. Maybe Vodafone do take 4 days, don't understand why though???
Also if you ever consider buying a iPad 2 and want it or need it unlocked, stay away from Vodafone!!! They don't and won't do it. They just blatantly refuse.
17-11-2011 06:27 PM
Got an email explaining that in case of PAYT I need to call customer service.
After doing it, they debited credit from my account and specified time when I should expect an unlock and another email containing details of further procedure.
Will update after I get it.
07-12-2011 01:45 AM
Hello i just have a monthly contract for iphone 4s .
I wish to unlock it and to use another non Vodafone sim cart in the same time but Vodafone told me that they will not unlock my ihone 4s during the first 12 months even if I pay £ 19.99.
Why they do not do that?
Three unlock their iphone 4s if you pay.
Advice me what to do and what are my rights.
Thanks in advance
09-12-2011 12:42 PM
If you have a contract with us then we can unlock the handset free of charge.
To do this all you need to do is fill in the online request form and our Network Unlock Team will do the rest.
15-01-2012 09:21 AM
i have a iphone 4s locked to the vodaphone network in the uk.
i have taken it to australia.
three have asked me to get in touch with vodafone uk.
does anyone know the process for people who need phones unlocking from abroad?
I also have no sim.
thanks for your speedy response as the helpdesk is always busy.
16-01-2012 08:01 PM
With the iPhone, it doesn't matter where you are - the update takes place directly through iTunes when you connect with a new SIM in the handset.
All you need to do is request the NUC using our online form.
If I've been of any help today, please leave a little feedback for me.
25-01-2012 10:59 AM
Hello, I have signed up a 24 months contract with vodafone last month and got an iphone 4s with this contract. However, my work requires me to travel to other countries from time to time and so I wish to unlock my iphone 4s. May I know the procedure to do this and how much is the charges incurred please?
27-01-2012 06:09 AM
08-03-2012 09:03 PM
I have sent 3 requests to the NUC for unlocking an Iphone 4s, i keep getting the same reply:
We are unable to request Number Unlocking Code for mobile number 078***********. Your account details are not updated, kindly contact customer care on 191 to update contact details and for further assistance. You need to update your account name, e mail id, IMEI of the handset etc.
Each time i contact 191 and they confirm that my details are all correct on the system and that there should be no problem.
The last lady said that she would send the request through for me Ref: 426218 and i would be emailed within 24 hours, 48+ hours and i am still waiting.
My girlfriend is on 3, she made 1 telephone call and hey presto she was unlocked within 48 hours, Itunes verified.
PLS PLS PLS help
09-03-2012 05:07 PM
Thank you for your post and a very warm welcome to the eForum.
So I can check your details on all our systems I have sent you a Private Message and all you need to do is follow the instructions and we will be in touch.
You can find your PM inbox here.
I have queried your reference with our Network Unlock Team to see if we have any information however it is Apple that provide this.
Have you tried connecting your device to iTunes with a non Vodafone SIM?
11-03-2012 01:18 AM
I have no pm's from you. I did how ever get a reply back from NUCResolutions and surprise surprise it was the same message again saying I am not on the database and to contact 191.
Called 191 again who again (4 times now) say I am on the database and everything is up today's.
Seems like the left hand don't know what the right hand is doing, am now very very frustrated.
12-03-2012 12:16 PM