26-09-2013 02:56 PM
To request an unlock follow this link, the original owner will need to provide their details so that vodafone can check their records.
As the phone has only been out for a week, I am not sure if Apple will be accepting unlock requests yet.
02-10-2013 06:40 AM
02-10-2013 08:39 AM - edited 02-10-2013 08:40 AM
02-10-2013 09:22 AM
It usually would be the handset you have purchased however with big launches such as the iPhone it's not ben unheard of for some accounts to be missed or the system not updated correctly.
191 should be able to tell you what device is listed on your account and if required update it with your new device.
On a side note, i'm not sure if Apple are processing unlocks for the 5S yet given that it's only been out a week so you might have to wait more than the usual 10 days for them to process it.
02-10-2013 08:17 PM
02-10-2013 11:55 PM
I'd wait for an official answer, but seem to recall previous apple handsets at launch had to wait a period of time before unlocks would/could be procced by them.
Apply again through the online form, and if you get the same answer, then I'd imagine VF are not being allowed to pass requests onto Apple.
Why sign up to a network to get a subsidised handset, locked to the network, and expect it to be unlocked within a week to use elsewhere?
Buy one direct from apple and problem solved.
03-10-2013 05:23 AM
04-10-2013 05:12 AM
06-10-2013 05:28 PM
i'm facing the same problem. I'm in the US for work, and i'll stay here for two months and using a local sim card to avoid expensive international calling rates. My IPhone 5s is still locked to Vodafone Network, therefore, i'm being forced to use a dumb phone. I've sent an unlocking request to vodafone 3 days ago and i didn't receive an answer yet.Can you please help me out?
As you can guess, i'm dying to use my new Iphone 5S and will be looking forward to hearing good news from you in a near future.
07-10-2013 03:38 PM
We'll be happy to see if your application reached us successfully. I've sent instructions on how to reach my team here.
It's also worthwhile checking your spam or junk folders just in case our email responses have been mis-directed by your inbox.
11-10-2013 06:46 PM
16-02-2014 07:38 AM