16-02-2013 11:14 AM
I recently got my Z10 on contract. I requested a network unlock code over a week ago and I still have not received it. I contacted Vodafone and nobody seems to know what is happening. I need it sorted out as I have to travel. What is the actual time frame and why is it still showing pending? Can somebody please help?
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16-02-2013 12:57 PM
Vodafone havent network locked their phones for a few years now.
Have you tried using a different sim in it already?
16-02-2013 01:20 PM
BlackBerry on Vodafone have always been locked. I have had to request unlock codes to use a different sim on my phones and this isn't any different. My problem is that it is taking too long as my previous unlocks usually take less than 24hrs. I just need to know what is happening with my request
17-02-2013 12:10 AM
18-02-2013 08:52 AM
I'll pop you a PM so we can take a look for you. Just follow the steps in there to get us your details.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
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18-02-2013 11:08 PM
I have sent a contact message with my details. I hope it can be sorted out soon cos the customer service people did not seem to know what they were saying. I spoke to 3 or 4 different cs agents and each one gave me a different time frame which i honestly thought was ridiculous. I was advised initially that it would take 5 working days which has elapsed. All they can see on the system is that it is pending...no one seems to understand why. I would really appreciate your assistance on this issue.
20-02-2013 08:40 AM
20-02-2013 04:23 PM
Finally I receive an email with the unlock code and totally wrong instructions. The Z10 doesnt need any mepd or mep key combinations. Unlocking it is as simple as going to your sim card menu and pressing the unlock button. Anyway, the code worked, Now this is the amazing part of the story, Requested another unlock code for one of my other Z10's cos I have 2 and they gave me the code immediately over the phone. Now I'm wondering why my other request took 11 days? Anyway thanks for all the help and assistance Vodafone team.
23-02-2013 05:39 PM
Could simply be due to the phone just being brand new and Vodafone having to contact manufacturer to request factory code.
I highly doubt Vodafone are able to unlock at will.
As for the person saying all Blackberrys are network locked, PAYG - yes not contract. February 2009 Vodafone stopped network locking contract phones if im not mistaken.
PAYG you need to wait 12 months (same as o2) and pay £15-20 if you request one.
23-02-2013 06:05 PM
All BlackBerry phones on Vodafone contract are locked, but you can request an unlock code for free. My Z10s are on contract, not pay as you go. All my previous contract BlackBerry phones on Vodafone have been network locked, and I'm talking about from 8790, to 9000, to 9700, to 9800, to 9900 and my Z10s, all of which I have had on contract with Vodafone.
01-03-2013 03:43 PM - last edited on 01-03-2013 04:39 PM by Phil
How will I unlock my Z10 as i'm travelling abroad next week.I'm with Vodafone for over 3 years now.
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01-03-2013 03:46 PM
Ring customer services and request an unlock code. I'm sure they would give it to you immediately as they did on my 2nd Z10. Unlocking is very simple. In the sim card menu, just click the unlock part and enter the code they give you.
02-03-2013 06:06 PM
The majority of the handsets we supply are already unlocked. It's worth popping a different SIM in just incase.
You can request an unlock code here if the phone is locked to us.
08-03-2013 09:11 AM
Hi there morritos,
So we can look into this we'll need to be able to access your account.
I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be in touch.
23-09-2013 07:00 PM
I recently requested an unlock code for my Z10 and received the following message:
"We are unable to verify your IMEI number as it is not updated in our database. To update these details and process the unlock request, kindly contact the Helpline by calling 191 from your mobile phone or 08700 700191 (Vodafone contract) or 08700 776655 (Vodafone Pay as you Talk) from a landline."
I contacted help line and they directed me to this forum. I was told that I should be able to get an unlock code with no charge.
Could someone help me please, as I would like to resolve this issue quickly.
24-09-2013 04:15 AM
They should have sorted it out over the phone.
The forum team should pick this and sort it out for you.
To speed it up just post the reference number of your request. Then they can get back to straightaway with the NUC.