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Rank 1: Guest
Posts: 17
Registered: ‎17-11-2008
Accepted Solution

Unlocking Blackberry Z10

hi,

I recently got my Z10 on contract. I requested a network unlock code over a week ago and I still have not received it. I contacted Vodafone and nobody seems to know what is happening. I need it sorted out as I have to travel. What is the actual time frame and why is it still showing pending?  Can somebody please help?

Message 1 of 42 (9,528 Views)
Rank 14: Guide III
Posts: 387
Registered: ‎16-07-2009

Re: Unlocking Blackberry Z10

Vodafone havent network locked their phones for a few years now.

Have you tried using a different sim in it already?

Storm 9500 - Dec 08 - Oct 09 || Storm 9520 - Oct 09 - July 10
Bold 9700 - July 10 - Sept 11 || Bold 9900 - Sept 11 - Jan 12
iPhone 4s - Jan 12 - Feb 13 || z10 Feb 13 - Oct 13
S4 - Current
Message 2 of 42 (9,509 Views)
Rank 1: Guest
Posts: 17
Registered: ‎17-11-2008

Re: Unlocking Blackberry Z10

BlackBerry on Vodafone have always been locked. I have had to request unlock codes to use a different sim on my phones and this isn't any different. My problem is that it is taking too long as my previous unlocks usually take less than 24hrs. I just need to know what is happening with my request 

Message 3 of 42 (9,503 Views)
Getafix
Posts: 2,683
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Registered: ‎09-02-2009

Re: Unlocking Blackberry Z10

The Forum team should be able to sort this out.

Just so that you are aware, Z10 uses a micro sim, and therefore you will not be able to use your current overseas sim. Unless you are planning to get a new one, then check beforehand if they do micro sim.
Message 4 of 42 (9,459 Views)
Rank 1: Guest
Posts: 17
Registered: ‎17-11-2008

Re: Unlocking Blackberry Z10

I know it uses a micro sim and already have one waiting. I just need to get the phone unlocked. It's taking Vodafone too long to sort it out. 

Message 5 of 42 (9,455 Views)
Moderator (Retired)
Posts: 13,816
Registered: ‎28-11-2008

Re: Unlocking Blackberry Z10

Hi adinxtheman,

 

I'll pop you a PM so we can take a look for you. Just follow the steps in there to get us your details.

 

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

 

Dave

 

 

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 6 of 42 (9,374 Views)
Rank 1: Guest
Posts: 17
Registered: ‎17-11-2008

Re: Unlocking Blackberry Z10

Hi Dave,

I have sent a contact message with my details. I hope it can be sorted out soon cos the customer service people did not seem to know what they were saying. I spoke to 3 or 4 different cs agents and each one gave me a different time frame which i honestly thought was ridiculous. I was advised initially that it would take 5 working days which has elapsed. All they can see on the system is that it is pending...no one seems to understand why. I would really appreciate your assistance on this issue.

Message 7 of 42 (9,333 Views)
Rank 1: Guest
Posts: 17
Registered: ‎17-11-2008

Re: Unlocking Blackberry Z10

Hi again,

8 working days later and no one seems to know what is happening and it is really upsetting. If it would help, do you want me to give the reference number I was given?

Message 8 of 42 (9,309 Views)
Kay
Posts: 8,375
Topics: 970
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Solutions: 1,062
Registered: ‎04-11-2008

Re: Unlocking Blackberry Z10

Hi adinxtheman, 

 

Can you supply your email reference number so that we can check your email has been received? 

 

If you haven't already, please try a different SIM in the handset as it's possible this is already unlocked. 

 

Thanks, 

 

Kay

Message 9 of 42 (9,246 Views)
Rank 1: Guest
Posts: 17
Registered: ‎17-11-2008

Re: Unlocking Blackberry Z10

Finally I receive an email with the unlock code and totally wrong instructions. The Z10 doesnt need any mepd or mep key combinations. Unlocking it is as simple as going to your sim card menu and pressing the unlock button. Anyway, the code worked, Now this is the amazing part of the story, Requested another unlock code for one of my other Z10's cos I have 2 and they gave me the code immediately over the phone. Now I'm wondering why my other request took 11 days? Anyway thanks for all the help and assistance Vodafone team.

Message 10 of 42 (9,221 Views)
Rank 14: Guide III
Posts: 387
Registered: ‎16-07-2009

Re: Unlocking Blackberry Z10

Could simply be due to the phone just being brand new and Vodafone having to contact manufacturer to request factory code.

 

I highly doubt Vodafone are able to unlock at will.

 

As for the person saying all Blackberrys are network locked, PAYG - yes not contract. February 2009 Vodafone stopped network locking contract phones if im not mistaken.

PAYG you need to wait 12 months (same as o2) and pay £15-20 if you request one.

Storm 9500 - Dec 08 - Oct 09 || Storm 9520 - Oct 09 - July 10
Bold 9700 - July 10 - Sept 11 || Bold 9900 - Sept 11 - Jan 12
iPhone 4s - Jan 12 - Feb 13 || z10 Feb 13 - Oct 13
S4 - Current
Message 11 of 42 (9,135 Views)
Rank 1: Guest
Posts: 17
Registered: ‎17-11-2008

Re: Unlocking Blackberry Z10

All BlackBerry phones on Vodafone contract are locked, but you can request an unlock code for free. My Z10s are on contract, not pay as you go. All my previous contract BlackBerry phones on Vodafone have been network locked, and I'm talking about from 8790, to 9000, to 9700, to 9800, to 9900 and my Z10s, all of which I have had on contract with Vodafone. 

Message 12 of 42 (9,130 Views)
Gsa
Rank 2: First Poster
Posts: 26
Registered: ‎03-08-2009

Re: Unlocking Blackberry Z10

"All BlackBerry phones on Vodafone contract are locked"

 

Mines on a contract and when i asked for my unlock code they said it was already unlocked and to just change the sim, I did and it worked.

 

 

Message 13 of 42 (9,045 Views)
Rank 1: Guest
Posts: 1
Registered: ‎01-03-2013

Re: Unlocking Blackberry Z10

[ Edited ]

Hi Dave,

How will I unlock my Z10 as i'm travelling abroad next week.I'm with Vodafone for over 3 years now.

Thanks.

Jibran

(removed for security)

Message 14 of 42 (8,882 Views)
Rank 1: Guest
Posts: 17
Registered: ‎17-11-2008

Re: Unlocking Blackberry Z10

Ring customer services and request an unlock code. I'm sure they would give it to you immediately as they did on my 2nd Z10. Unlocking is very simple. In the sim card menu, just click the unlock part and enter the code they give you.

Message 15 of 42 (8,879 Views)
Kay
Posts: 8,375
Topics: 970
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Registered: ‎04-11-2008

Re: Unlocking Blackberry Z10

Hi JibranAkhwanzada, 

 

The majority of the handsets we supply are already unlocked. It's worth popping a different SIM in just incase. 

 

You can request an unlock code here if the phone is locked to us. 

 

Thanks, 

 

Kay

Message 16 of 42 (8,828 Views)
Rank 2: First Poster
Posts: 28
Registered: ‎27-09-2011

Re: Unlocking Blackberry Z10

Still waiting for my unlock code, since 21st February, seems that one department looses the request and another finds it!.

Message 17 of 42 (8,692 Views)
Moderator (Retired) Lee
Moderator (Retired)
Posts: 19,284
Registered: ‎27-10-2008

Re: Unlocking Blackberry Z10

Hi there morritos,

 

So we can look into this we'll need to be able to access your account.

 

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be in touch.

Cheers,

LeeH

Message 18 of 42 (8,653 Views)
Rank 1: Guest
Posts: 2
Registered: ‎23-09-2013

Re: Unlocking Blackberry Z10

Hi,

 

I recently requested an unlock code for my Z10 and received the following message:

 

"We are unable to verify your IMEI number as it is not updated in our database. To update these details and process the unlock request, kindly contact the Helpline by calling 191 from your mobile phone or 08700 700191 (Vodafone contract) or 08700 776655 (Vodafone Pay as you Talk) from a landline."

 

I contacted help line and they directed me to this forum. I was told that I should be able to get an unlock code with no charge.

 

Could someone help me please, as I would like to resolve this issue quickly.

 

Thanks

Message 19 of 42 (5,259 Views)
Getafix
Posts: 2,683
Topics: 45
Thanks: 2,308
Solutions: 139
Registered: ‎09-02-2009

Re: Unlocking Blackberry Z10

They should have sorted it out over the phone.

The forum team should pick this and sort it out for you.

To speed it up just post the reference number of your request. Then they can get back to straightaway with the NUC.

Message 20 of 42 (5,243 Views)