14-07-2012 01:01 PM
Solved! See best answer
14-07-2012 01:18 PM
You need to complete the NUC form: http://campaigns.vodafone.co.uk/UnlockCodeRequestF
to request the unlocking, as long as you are the original owner of the phone the unlocking process generally takes up to seven working days dpending on how fast Apple deal with it.
You will need to be able to connect the phone to iTunes to complete the unlocking, so give it 4-5 days after you have completed the form then put in the local sim card and connect to iTunes to see if it is unlocked, you will see a message when you connect to iTunes to that effect.
16-07-2012 05:40 AM
In order for the phone to be unlocked - it needs to be showing as active on the Vodafone network.
As kids has said just a few posts up - once your phone is unlocked, when you connect it to iTunes, you will get a message telling you the phone is now unlocked. There is no code to enter as it is unlocked by Apple themselves.
16-07-2012 07:10 PM
19-07-2012 07:30 PM
27-07-2012 07:07 AM
Firstly you need to complete the unlock request form http://campaigns.vodafone.co.uk/UnlockCodeRequestF
Vodafone (VF) ask Apple to unlock the phone, Apple then change the phone’s details on their database to show it is unlocked. Once Apple have processed the unlock request the next time you connect the phone to iTunes you will get a message in iTunes that the phone is now unlocked. The message will also ask you to insert a sim from a different network to the one the phone was locked to which will complete the unlocking. Once this is done the phone will remain unlocked. Basically using a non-VF sim forces the phone to go to iTunes to look for new carrier updates and it then finds if the phone has been unlocked.
If the phone is PAYG there is a charge of £19.99 otherwise it is FOC
* The NUC form must be completed by the original owner of the phone, i.e the person to who the phone was suplied on a contract. This condition not not apply for PAYG phones.
17-09-2012 12:46 AM - edited 17-09-2012 12:48 AM
i'm going to singapore on holiday in three days time and my iphone is still locked I was hoping to unlock it as soon as posible. Already sent request to NUC, after 3days I only received reference number. Would you be needing my ref. number is 582810. Please help.
19-09-2012 11:27 AM
Thanks for posting. If you've sent off the NUC request and had it confirmed that we've submitted it with Apple via a reference number then it''s a matter of waiting for it to update via iTunes.
You'll get a message from Apple via email to let you know when the unlock is complete. It's worth following the instructions above to hook your iPhone up to iTunes to get the unlock performed. You can also do this abroad if Apple fail to unlock it before you go away.
03-11-2012 01:49 AM
I was advised by Vodafone UK that they had unlocked my phone and that to complete it I needed to put a new SIM card (never been used with this phone) in it and sign in to iTunes.
12 months later I got a Hong Kong PCCW SIM card; synced with iTunes and no message telling me that the phone was unlocked but was happily able to use the phone in HK for both calls and data.Did get the message when it wasn't syncing my contacts that the phone had previously been synced with another account (certainly that wasn't my doing as my account hasn't changed). hd to force sync from iTunes to the phone to update the contacts with the "new account".
Now in Australia with a Vodafone Oz card; Can use the calls features but the data doesn't work ("could not activate mobile data network"). VF Oz ask me to look at the APN settings but the cellualr data network acccess menu is missing and VF Oz say it shouldn't be. Reinsert my PCCW SIM and then check the data settings and find that the APN has been put back to vodafone UK default settings so presumably those are the active ones when I have the Oz SIM card in it!!
Is this a case of Apple can't tell that Vodafone UK and Vodafone Oz are different?
05-11-2012 11:50 AM
I must admit that this is a strange one.
When you placed the Australian SIM in the phone, did you do a back up and restore via iTunes as it should have picked up the VF OZ settings and also allow you to amend the APN settings.
Can I ask what IOS you are running on the phone?
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.
05-11-2012 07:34 PM
Through a process of trail and elimination I actually worked it out. The problem was an App downloaded from iTunes that wrote over the APN and didn't recognise a new SIM card when it was inserted. Disabled the app and it was OK.
06-11-2012 09:26 AM
I was recently in London and I purchased an iPhone 4s 16 from there. I was told it was factory unlocked and the person showed me that it was working with his Vodafone chip. Once I came back to India I tried to use my own chip but it is showing that the phne is locked. i tried calling the shop but the number is dis-connected always. Can you please advice me on how to get the phone unlocked as I have spend a good 350 pounds on it.