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04-07-2013 04:17 PM
Hello, i have bought a 2nd hand v2 Sure Signal and it has been de-registered from the previous owner and registered to myself however i am getting both lights constantly flashing. I wonder if you can look from your end and reset it? or see if it has registered Vodafone end?
The status on my account says pendingactive.
when i go to manage it it says - Sorry, you don't seem to have registered with us yet. Please contact Customer Support.
Serial - 40112209610
Thanks.
04-07-2013 04:58 PM
Hi,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Jenny
04-07-2013 06:04 PM
Thanks, the troubleshooting didnt work. I now have a flashing system light and no flashing phone light. The system light was solid for a couple of mins but now flashing and every now and again both lights flash. It has also registered on my account as i can see it in the dashboard but not working..
Speedtest - Down 47.67, up 16.58
Pingtest - 17ms, jitter 2ms
My IP - Can send, prefer not to publish in public forum
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Bongo [192.168.1.1]
2 32 ms 44 ms 47 ms lo0-central10.ptn-ag03.plus.net [195.166.128.192
]
3 33 ms 35 ms 32 ms link-a-central10.ptn-gw01.plus.net [212.159.2.13
6]
4 33 ms 38 ms 40 ms xe-8-2-0.ptw-cr01.plus.net [212.159.1.32]
5 36 ms 34 ms 35 ms ldngw1.arcor-ip.net [195.66.224.209]
6 40 ms 34 ms 35 ms 85.205.116.10
7 * * * Request timed out.
8 * * * Request timed out.
Thanks.
05-07-2013 07:04 PM - edited 05-07-2013 07:05 PM
Hi freen0,
Thanks for posting the information, everything looks fine with your traceroute.
The light sequence you’re seeing show that the Sure Signal is being configured. This can take up to 6 hours to complete.
I can see that the unit connected to our servers last night at 18:53, not too long after you’d posted. Are you still unable to connect or use it?
To make sure that your Sure Signal is as up to date as possible, I’ve just resynced it for you.
To make sure it completes, can you do a factory reset for me:-
Let me know how you go on.
Thanks,
Andrew